Field Support Engineer

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.Job OverviewWe are seeking a Field Support Engineer to ensure the operational success of Saronic’s autonomous systems in customer environments. This role is focused on software readiness, system stability, troubleshooting, and customer mission support, serving as a critical bridge between deployed systems, customer operations, and internal engineering teams. Unlike forward-deployed or product focused engineering roles, this position emphasizes operational execution over feature development. You will work closely with customers, Field Service Representatives (FSRs), depot teams, and internal software engineers to support system bring-up, diagnose issues, and ensure deployed software performs reliably during real-world missions. You will play a key role in enabling customer success—keeping systems running, restoring capability when issues arise, and translating operational feedback into actionable improvements for Saronic’s software teams.Key ResponsibilitiesMission & Operational SupportSupport customer activities during system activation, operational readiness programs, training events, and live missionsParticipate in system bring-up activities alongside depot teams and Field Service RepresentativesProvide software support during customer operations, both on-site and remotelyEnsure deployed systems are configured, validated, and mission-ready prior to operational useSoftware Troubleshooting & DiagnosticsPerform remote and on-site troubleshooting of deployed system software, diagnostics, and telemetryAnalyze logs, system state, and network behavior to identify root causes of software issuesSupport recovery actions including configuration corrections, restarts, updates, or rollbacks as neededEscalate complex issues appropriately while minimizing mission impact and operational riskSystem Stability & ReadinessValidate software baselines, configurations, and dependencies for mission useSupport software updates, patches, and configuration changes in controlled operational environmentsMonitor system health and performance to proactively identify risks to mission executionOperate with a strong bias toward safety, stability, and predictability in customer environmentsCustomer Engagement & EnablementServe as a software-focused technical point of contact for customers during deployments and operationsAssist operators in understanding system behavior, limitations, and recovery proceduresWork in secure and controlled environments in accordance with customer and program requirementsFeedback Translation & Internal CollaborationCapture and synthesize customer feedback, operational issues, and mission observationsDevelop structured internal updates and reports based on field experiencePartner with internal software teams to translate operational issues into actionable improvementsContribute to continuous improvement of software supportability, usability, and reliabilityDocumentation & Process ImprovementDocument troubleshooting workflows, common failure modes, and recovery proceduresContribute to operational best practices for deployment, support, and sustainmentHelp improve internal readiness, support, and mission execution processes over timeQualificationsRequiredStrong software engineering background with experience in Python, C++, Rust, or similar languagesExperience supporting deployed software systems in operational, fielded, or customer-facing environmentsAbility to diagnose and troubleshoot complex systems using logs, telemetry, and diagnosticsUnderstanding of networking fundamentals including TCP/IP, UDP, and distributed systems behaviorComfortable working across software, hardware, and operational teamsWillingness to travel up to 50% to Saronic and customer locationsAbility to obtain and maintain a security clearancePreferredBackground in robotics, autonomy, embedded systems, or complex distributed platformsExperience supporting systems in maritime, defense, aerospace, or other mission-critical domainsFamiliarity with sensors such as cameras, radar, GPS, and IMUs from an integration or support perspectiveExperience working alongside field service, depot, or sustainment teamsStrong written and verbal communication skills for customer-facing and internal reporting contextsBenefits:Medical Insurance: Comprehensive health insurance plans covering a range of servicesSaronic pays 100% of the premium for employees and 80% for dependentsDental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision careSaronic pays 100% of the premium under the basic plan for employees and 80% for dependentsTime Off: Generous PTO and HolidaysParental Leave: Paid maternity and paternity leave to support new parentsCompetitive Salary: Industry-standard salaries with opportunities for performance-based bonusesRetirement Plan: 401(k) plan with company matchStock Options: Equity options to give employees a stake in the company’s successLife and Disability Insurance: Basic life insurance and short- and long-term disability coveragePet Insurance: Discounted pet insurance options including 24/7 Telehealth helplineAdditional Perks: Free lunch benefit and unlimited free drinks and snacks in the officeSaronic CCPA Notice for Candidates and California Employees If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing