Claims Service Ambassador II (Remote within Texas)

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Date: Nov 16, 2025

Location: Houston, TX, US, 77002 El Paso, TX, US, 79900 Austin, TX, US, 73301 Dallas, TX, US, 75201 TX, US, 78006

Company: Wawanesa Insurance

Job ID: 7286

We're proud to give our employees the flexibility to choose how and where they want to work. In this role, you will work from home (remote). You may live and work within Texas.

The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada's largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com.

We are currently looking for dedicated , driven , and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Claim Service Ambassador II contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience through the fair and equitable recording and adjustment of non-complex auto and/or property claims across multiple channels. The Claim Service Ambassador II position works remotely establishing and processing First Notice of Loss (FNOL) claims in a fast-paced high volume virtual call center environment.

Compensation: Depends on experience and varies by location

Schedule:

• Training Schedule (First few weeks)
  • Monday - Friday, 8:00am - 4:30pm Pacific Time
• Regular Schedule
  • Monday - Friday, 10:30am - 7:00pm Pacific Time
  • Saturdays, 8:00am to 4:30pm Pacific Time
  • You will be scheduled to work 5 days per week with two days off

Job Responsibilities

• Handle a large volume of inbound and outbound calls in a timely manner
• Adjust claims from inception to completion in a proactive manner
• Provide exceptional customer service
• Within a limited scope, interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Within a limited scope, investigate losses to determine liability
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
• Within a limited scope, negotiate with insureds, claimants, lawyers and insurers
• Coordinate services with vendors and service providers
• Maintain accurate records based on company standards and policies within the claims system
• Perform other duties as assigned

Qualifications

• Exceptional customer service skills including empathy and concern for our customers
• Strong communication skills, both written and oral
• Strong investigative and analytical skills
• Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Detail oriented with a critical degree of accuracy regarding data entry
• Strong negotiation skills
• College/University degree is preferred

Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual's protected status: race/ethnicity, color, religion, creed, sex/gender, sexual orientation, gender identity/expression, marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation to assist in the application process. You may request reasonable accommodations by calling the Human Resources department at 858-874-5404 or emailing Human Resources at [email protected].

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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Nearest Major Market: Houston