Customer Support Specialist

ABOUT US

At MyUtilities , we’ve streamlined one of life’s most stressful experiences—moving—by simplifying how customers set up essential utility services. From electricity and internet to cable, security, and insurance, we help individuals and families establish all their services in one convenient place.

Our company culture is intentional and supportive. We are people-first, celebrating milestones, fostering collaboration, and providing structured development plans to help our team members achieve their personal and professional goals.

ABOUT THE ROLE

We are seeking a detail-oriented and highly organized Customer Support Specialist to support the day-to-day operations of our sales team. This individual will play a critical role in ensuring internal processes run efficiently, customer communications are handled professionally, and key administrative tasks are completed accurately and on time.

This is an excellent opportunity for a professional who enjoys structure, consistency, and contributing to a high-performing team in a support capacity.

KEY RESPONSIBILITIES

• Sales Support : Provide administrative support to the retail sales team, including scheduling, reporting, and responding to customer inquiries.
• Order & Communication Management : Monitor and manage the sales pipeline and inbound communications, ensuring service availability and timely responses.
• Customer Interaction : Handle calls and emails from customers via the company’s main phone line and support inbox; assist with scheduling and resolving customer concerns.
• Team Collaboration : Facilitate clear communication across departments to support alignment and operational efficiency.
• Process Improvement : Identify and recommend ways to optimize workflows, documentation, and sales processes.
• Outreach Assistance: Customize outreach communications to align with customers’ needs and their stage in the sales journey.

WHO ARE YOU?

• Strong organizational skills and the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills; confident interacting with internal teams and external customers.
• Proficiency in CRM systems and communication platforms (email, messaging, scheduling tools).
• Highly dependable, detail-oriented, and process-driven.
• Demonstrates alignment with company core values: Others-Focused, Grit, Integrity, and Excellence.
• Spanish/English bilingual proficiency strongly preferred, but not required.
• Seeks a long-term, stable role.

WHY US?

This is a full-time, in-office position based in Dallas, TX, with working hours from Monday to Friday, 9:00 AM to 6:00 PM . We offer a comprehensive onboarding and training program to ensure every team member feels confident, supported, and fully prepared to succeed in their role.

What We Offer:

• Annual salary: $42,000
• Paid Time Off (PTO) and paid holidays
• Health, Dental, and Vision Insurance

If you are highly organized, detail-focused, and passionate about supporting team success, we encourage you to apply.