Donor Relations Manager

Donor Relations Manager

Position Title: Donor Relations Manager

Department: Global Resource Team (GRT)

Reports to: Accounting Manager; significant collaboration with Advancement and Communications

This position is: Full-time and exempt

Location: Dallas, TX; hybrid schedule

The Donor Relations Manager provides strategic coordination and stewardship of Launch Global’s donor relations processes. This role significantly collaborates with both the Advancement and Communications teams and ensures donors experience timely, accurate, and meaningful support while strengthening the internal systems that sustain our organization’s financial health. The ideal candidate brings excellent communication, diligence, and creativity, and models professionalism, problem-solving, and collaborative partnership across teams.

Equal Opportunity Employer

Launch Global is both an equal-opportunity employer and a Christian organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, political ideology, or disability of an otherwise-qualified individual.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), Launch has the right to, and does, hire only applicants who agree with Launch Global’s Statement of Faith, vision, and mission, and conduct themselves in accordance with our religious beliefs.

Essential Duties & Responsibilities

Systems Leadership & Optimization

• Serve as the organizational lead for our donor management software (currently NeonCRM) and associated systems.
• Proactively recommend improvements, stay current with product updates, and ensure maximal use of available tools.
• Participate in planning and implementation of new giving platforms, technologies, or processes in collaboration with Advancement, Communications, Accounting and other teams.
• Donor Communication & Stewardship
• Collaborate with Advancement and Communications to align donor strategy and execution.
• Ensure donors receive prompt, professional, and warm communication via phone and email.
• Oversee processing of donations, account updates, and donor assistance through the giving process.
• Identify recurring donor needs and propose improvements to the donor experience.

Internal Partner Support

• Provide clear and timely communication and support to support-raised ministry staff regarding donor reporting and contribution-related questions.
• Assist with donor-related onboarding and offboarding tasks for support-raised team members.

Data Integrity & Financial Processing

• Oversee accurate daily recording of incoming donations from the lockbox and any checks received by mail.
• Manage the donor database, including merging duplicates, handling declined transactions, maintaining accurate contact information, and curating saved reports.
• Maintain and continually improve internal FAQs and resource guides for donors and staff.

Reporting & Receipting

• Coordinate monthly donor receipts and acknowledgments as needed.
• Lead the preparation and distribution of year-end donor receipts via email and mail.

Compliance & Cross-Team Collaboration

• Support the annual audit by preparing donor-related documentation and responding to auditor inquiries.
• Assist the Accounting Manager with donor-related or cross-functional special projects.
• Provide backup support to other finance and administrative team members as needed.

Skills and Abilities

• Displays core values of humility, eagerness, and excellence.
• Excellent organizational and time management skills, including ability to prioritize appropriately.
• Ability to juggle multiple tasks seamlessly.
• Solid judgment and decision-making skills.
• Excellent verbal and written communication skills.
• Interpersonal skills to handle situations with confidentiality, poise, and tact.
• Ability to contribute to healthy team culture and development.
• Work well under pressure with deadlines.
• Ability to think critically and resourcefully.
• Ability to balance the needs of individuals with the needs of the ministry.
• Strong analytical and problem-solving skills.
• Ability to listen well and accept constructive feedback.
• Actively engage in personal and professional development.
• Promote a positive, healthy, and safe working environment.

Additional Job Requirements

• Understand, affirm and adhere to Launch Global’s
  Statement of Faith;
• Agree to uphold Launch Global’s vision and mission: Vision: The multiplication of healthy churches among unreached people groups;
• Mission: Launch Global exists to mobilize churches to develop laborers and leaders who multiply healthy churches among unreached people groups;
• Demonstrate all the character, Launch Global, and biblical values as stated in the Launch Global Staff Handbook;
• Uphold a close and growing relationship with Jesus Christ;
• Participate in a child safety training program upon hire and other similar employment-related requirements.