Software Development Engineer II, Amazon Customer Service

DESCRIPTION

Amazon is looking for an experienced Software Development Engineer (SDE) II to develop in-app self-service support options when unexpected defects occur. This team aims to eliminate the need for transporters, delivering packages on behalf of Amazon, to contact Customer Service (CS) to solve defects. The Shipping & Delivery Support (SDS) Tech team builds solutions leveraging the latest technology to provide best-in-class support options when they need it.

As a SDS Tech SDE, you will help tackle a diverse landscape of technical problems. You will design, develop, and deploy reliable distributed solutions that operate at Amazon scale. You will work with a variety of core languages and technologies including Java and AWS services. You will tackle problems, novel situations every day, and will have the opportunity to work alongside talented Amazon engineers to redefine an industry. Along the way, we guarantee that you’ll learn a ton, have fun, and make a positive impact on many people.

Key job responsibilities
- Deliver working features spanning the full software lifecycle including working backwards from customers, software design, implementation, testing and deployment, operations, and documentation.
- Mentor engineers on your team to help grow their potential.
- Make priority tradeoffs between new feature development and operational work.
- Engage with customers, stakeholders, and peers to understand the business and customer value of your team's software in order to ensure you deliver the right solutions.

A day in the life
We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment.
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language