Member Services Representative Overnight

About the Role:

Join our dynamic team at Planet Fitness - Excel Fitness in Waco, TX as a Member Services Representative Overnight! This exciting role is perfect for those who are passionate about fitness and customer service, helping our members achieve their health goals while ensuring a welcoming environment.

Responsibilities:

• Provide exceptional customer service to all members and guests during overnight hours.
• Assist with membership sign-ups, renewals, and inquiries.
• Maintain cleanliness and organization of the gym facilities.
• Monitor gym equipment and ensure a safe workout environment.
• Resolve member issues and concerns promptly and professionally.
• Conduct regular facility checks to ensure operational standards are met.
• Support promotional activities and member engagement initiatives.
• Collaborate with team members to create a positive and energetic atmosphere.

Requirements:

• High school diploma or equivalent; further education is a plus.
• Previous customer service experience, preferably in a fitness or retail environment.
• Strong communication and interpersonal skills.
• Ability to work overnight shifts, including weekends and holidays.
• Basic knowledge of fitness equipment and gym operations.
• Positive attitude and a passion for helping others.
• Ability to handle multiple tasks in a fast-paced environment.
• CPR/AED certification is a plus, or willingness to obtain.

About Us:

Planet Fitness - Excel Fitness has been a leader in the fitness industry, providing a welcoming and non-intimidating environment for over 30 years. Our members love us for our affordable memberships and state-of-the-art facilities, while our employees appreciate the supportive culture and opportunities for growth within the company.

Compensación: $13.50 per hour

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.