Implementation Specialist, EMS & Fire - Texas

WHO WE ARE

We are changing how EMS navigates care! RightSite partners with EMS on-site to connect non-emergent

patients with a Telehealth ER Doctor and navigate them to the right site of care. Patients instantly access an ER

Telehealth Doctor and a Patient Navigator who provide a trusted, genuine human connection in a time of need.

EMS becomes more available for critical emergencies while we deliver higher quality care at a lower cost and

better experience for everyone.

WHO YOU ARE

We are seeking a dynamic and driven Implementation Specialist to lead the implementation of our RightSite

product during the critical phase after the sales handoff and before long-term account management. This role is

ideal for someone with a strong background in EMS, 911 operations, and Dispatch, who is passionate about

helping partners succeed through expert training, project management, and content development.

Reporting to the VP of Implementation, you act as the main point of contact for our partners during

implementation, and will ensure seamless deployment, user adoption, and partner satisfaction. Your expertise

will drive early wins, build long-term trust, and set the foundation for ongoing success.

A DAY IN THE LIFE

• Serve as the primary liaison for partners post-sale through the successful implementation of the

RightSite product

• Develop and manage project plans, timelines, and deliverables tailored to each partner’s operational

needs

• Coordinate internal teams (technical, product, support) and external stakeholders to keep

implementations on track

• Proactively identify and address risks and challenges to ensure smooth deployment
• Deliver customized, hands-on training to partner teams primarily on-site with occasional remote

sessions

• Develop training materials, workshops, and knowledge transfer sessions to drive product adoption
• Support partner onboarding by guiding users through key workflows and best practices
• Write clear, actionable documentation, guides, and partner facing resources that reflect the realities of

RightSite integrated into EMS and 911 operations

• Collaborate with marketing and product teams to refine messaging and improve the onboarding

experience

• Continuously update content based on partner feedback and evolving product features
• Travel to partner sites for in-person training, implementation support, and relationship building
• Provide live feedback from the field to internal teams to support continuous improvement

Requirements

• 3+ years’ experience in an EMS, 911 center, or Dispatch operations role, or working directly with those stakeholders
• Demonstrated experience in customer/partner success, project management, and implementation roles
• Proven ability to manage multiple implementation projects simultaneously in a fast-paced environment
• Excellent communication, training, and facilitation skills
• Willingness to travel domestically as required (up to 40%)
• Strong writing skills with experience developing training or technical content
• Experience with SaaS or public safety technology platforms – strongly preferred
• Project management certifications (e.g., PMP, CAPM, Scrum) are a plus
• A collaborative, solutions-oriented mindset
• Empathy for frontline dispatchers, EMTs, and public safety professionals
• An eye for detail without losing sight of the big picture
• A passion for making a real-world impact through innovative technology

Benefits

We hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Benefits of

working with us include:

• The opportunity to work with a Partner Success team from the ground up

• Competitive compensation

• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability

• The opportunity to work alongside talented and professional colleagues with the ability to grow

OUR GUIDING VALUES

At RightSite Health, we do more than profess our values. We practice them through an agreed-upon and

shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care

that our intentions, words, thoughts, and behaviors align with those values.

• Teamwork : We have the courage to ask for help and fearlessly share information with team members.

We are driven to help each other and share in the wins and losses.

• Integrity : We are respectful, genuine, and openly hear and speak the truth. We are confident in our own

abilities, but we think of others first.

• Customer Focus : We deliver value and treat our customers with the same care, compassion, and

empathy we would expect ourselves. We are committed to improving the lives of our customers, their

customers, and each other.

• Tenacity : We recognize ambiguity and discomfort are part of success, and approach change with

positivity. We accept adversity, overcome obstacles, and never give up.

• Ownership : We take personal accountability for our actions and results and focus on solving the

problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and

experiences.

• Critical Thinking : We start with why, listen carefully and investigate thoroughly before drawing

conclusions. We think slow, not fast, in search of elegant and simple solutions.