Dining Services Supervisor / Lead

The Dining Room Team Leader works under the general direction of the Dining Room Manager or Director and is responsible for delivering exceptional service to all dining room patrons in alignment with established Client and Dining Contractor standards. This role supervises and mentors dining room wait staff in the setup and service of breakfast, lunch, dinner, and special events. The Team Leader trains new employees, ensures adherence to Client, Dining Contractor, and regulatory policies, and resolves customer concerns in a friendly, professional manner while providing follow-up reporting to managers and supervisors. Core work hours are varied, with rotating days and shifts—including evenings, weekends, and holidays. Special events or assignments may require additional hours.

Key Responsibilities:

1. Ensures dining room workstations are set up with all the necessary supplies prior to serving times, and that all dining room assignments have been met.
2. Ensures dining room is set up for breakfast, lunch, dinner, and special functions as required.
3. Assists Supervisor and Manager on Duty with initial and daily training of wait staff.
4. Promptly informs Supervisor and Manager on Duty of any major work-related issues or concerns.
5. Follows standards of operations for food handling and storage and department safety and sanitation procedures.
6. Assists in enforcing personnel policies and standards of behavior to ensure timely resolution.
7. Maintains effective communication with the management team to provide for efficient and consistent application of policies and procedures as well as adequate supplemental supervisory coverage during hours of operation.
8. Identifies safety and sanitation hazards and immediately reports them to Supervisor and Manager on Duty; assists in implementing action plans to correct same.
9. Attends department meetings and in-service programs as scheduled.
10. Follows established department policies, procedures, and objectives for quality assurance, safety and infection control.
11. Attends department meetings and in-service programs and participates in educational programs and developmental in-service sessions to improve skill level.
12. Assists Supervisor with opening and closing duties in the dining room and kitchen areas, if necessary.
13. Assists Supervisor with ordering, receiving, and inventory.
14. Assists Supervisor with planning catering functions and billing of various functions.
15. Performs other duties as assigned by Supervisor.

Job Requirements

1. Working knowledge of the various equipment used in commercial kitchens and dining areas. Training will be provided to familiarize incumbent with work-related equipment to ensure safety and proper operation during use.
2. Prior dining services experience.
3. Preferred: High school diploma or equivalent.
4. Preferred: Working knowledge of computers, touch screen systems, and the Microsoft Office suite of products.

Restaura, part of the Phoenix3 Collective portfolio, is a leading hospitality and culinary culture specialized in food and dining management services. Through its dedication to innovation and exceptional service, Restaura is setting new standards for food and dining management services in senior living and active aging communities. Restaura leverages state-of-the-art technology, data analytics, and forward-thinking strategies to craft dining experiences and business solutions tailored to the unique needs of its clients. Restaura combines the latest advancements in nutrition science, culinary artistry, and hospitality to create truly extraordinary experiences. More information about Restaura can be found at Restaura | The Future of Senior Living Dining

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that is you and this role fits with your career aspirations, give it a shot!