Inside Sales Representative

What makes Milestone a fantastic company to work for? When you join Milestone, you will be a part of a fast-growing organization that values having a healthy, balanced home and work life, faith in something greater than yourself, and an attitude of excellence. Milestone is Dallas Fort Worth’s most trusted expert in plumbing, electric, and HVAC. We specialize in providing a white glove service to our clients in need of assistance and repairs. If you like working with high-performing, driven, passionate people in a supportive environment, then Milestone is the place for you!

ABOUT THIS ROLE:

Inside Sales Representatives are focused on building incredible experiences for our customers. We demonstrate a genuine interest in how Milestone can help meet their home needs. ISRs develop a strong awareness of Milestone services that enable them to introduce customers to solutions we can provide. ISRs can present options to customers to make their experience seamless and convenient.

WHAT YOU WILL DO:

• Develop meaningful relationships with customers to encourage trust and loyalty
• Follow up on cold and warm leads to further the sales process
• Understand and demonstrate the product or service to the customer
• Set and meet sales goals and objectives set by leadership
• Improve sales skills to increase sales success rates
• Handle incoming customer calls transferred to sales
• Make outbound calls to lead lists provided by Sales Team Leader
• Educate and earn the customers’ trust
• Resolve customers’ concerns
• Possess strong character and values
• Work effectively with the team

WHAT YOU WILL NEED:

• Bachelors or Progressive working history
• Commitment to excellent customer service
• Excellent written and verbal communication skills
• Likes working in a performance-based role where your income is a direct impact of your work ethic
• Likes attaining and meeting sales goals
• Enjoys a team atmosphere

WHO YOU ARE:

• Team player attitude, solid work ethic, willingness to pitch in where needed
• Uphold strong customer service orientation with a demonstrated desire to exceed expectations
• High performing individual with a talent to influence and lead
• Ability to communicate with all levels of the organization and with external candidates
• Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision
• Comfortable in a fast-paced environment and in dealing with ambiguity
• Technically capable, excellent communicator, and a desire to improve processes

WHY YOU’LL LOVE WORKING HERE:

• Opportunity to be a part of a team that cares about your personal life just as much as your professional life
• You like having fun and being a part of an incredible work family
• Opportunities for growth and development
• Discount on company services for you and your family and friends
• Excellent benefits: 401(k) match program, paid holidays, monthly massages, discounted CrossFit membership and peloton bike access, quarterly company family meetings & many other fun activities