Retail Associate

Retail Associate

At Magnolia, the Retail Associate is responsible for connecting with Take Away guests in genuine and authentic ways, sharing information about products, and providing guests with exceptional service. This position maintains food and product stock in Take Away and also fulfills to-go orders for guests. This position works from Magnolia Table in Waco, Texas. It reports to the Assistant Store Manager and has no supervisory responsibilities.

Essential Duties and Responsibilities

• Perform cash wrap and POS duties in a timely and efficient manner
• Take and successfully fulfill to-go orders
• Educate guests by presenting and explaining the menu, retail products and answering questions
• Maintain stock: food in the cold case and products on the market floor
• Prepare and sell food and drink products by following approved recipes, preparation, and cooking or baking techniques; ensuring that all equipment is properly utilized per recipe and safety guidelines
• Help to maintain organization and cleanliness
• Ensure the highest level of guest care, in line with Magnolias brand
• Finish all product to specific visual requirements in accordance with Magnolia standards
• Communicate with management regarding status of products, quality control issues, problems with equipment, or unusual conditions; adhering to established loss prevention and inventory control procedures
• Handle, prepare, and store food in ways that prevent foodborne illnesses and ensure compliance with all food safety standards
• Maintain a clean and safe working and shopping environment
• Perform other duties as assigned

*Metrics evaluated on Performance Review

Competencies

• Teamwork: Contribute to a team environment supporting diversity, equity, inclusion, and belonging. Work effectively with others, be a team player and contribute toward team goals
• Critical Thinking: Identify and communicate challenges in day-to-day activities
• Expertise: Eye for detail, accuracy, and complete all tasks in a timely manner. Willingness to learn and adapt to new processes and technologies
• Communication: Actively engage in listening to teammates and guests and be open to feedback from guests, peers, and management
• Guest Focus: Ability to proactively understand and meet guest needs, ensuring a personalized and guest-centric experience
• Strategy and Goal Setting: Approach change with positivity and curiosity. Know your role in achieving team goals
• Hard skills: Competent with register systems/POS, basic math skills. Strong customer service skills and ability to manage multiple tasks in a fast-paced environment required. Ability to maintain a pleasant and professional demeanor while working with a sense of urgency required. Proficiency in operating coffee machines and other equipment preferred

Eligibility Qualifications

• High school diploma or GED equivalent preferred
• 0-1 years of related work experience preferred
• Prior food service and hospitality experience preferred
• Food Handlers license required upon hire
• Must be available to work weekends, nights, special events, and holidays as business needs require

Physical Demands

While performing the duties of this job, the employee is regularly required to sit; use hands and arms to reach, handle, feel; utilize fine motor dexterity of fingers; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee is expected to utilize team lifting techniques when lifting bulky items or items weighing above 50 pounds and up to 120 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

While performing the duties of this job, the employee operates in a fast-paced kitchen environment. The employee routinely uses sinks, ovens, and tools to clean kitchen appliances. The employee is frequently exposed to hot water, potentially slippery floors, garbage disposals, and cleaning chemicals. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Acknowledgements

Magnolia is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. This job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description at any time.