Bilingual Client Services Coordinator
:
GRACE is seeking an energetic, organized, mission-minded individual to support the activities of the Client Services department.
Responsibilities include but are not limited to:
- Answering incoming phone calls, screening program inquiries & answering basic program services questions;
- Handles initial steps in assisting clients during intake;
- Maintains client files & purges as policies indicate;
- Prepare documents, schedule meetings and assist in registering participants in support of Client Services special events;
- Work with manager to review outcomes & evaluations for Client Services department and assist in data integrity maintenance, proofing & thorough client dashboard reviews;
- Review check requests in preparation for approval & maintain spreadsheets that track program expenditures;
- Collect/process invoices for program;
- Collect, sort & distribute mail;
- Administrative support to all departments;
- Work with Operations Manager to maintain phone system;
- Assist with production of materials for Board of Directors, committee & other department meetings;
- Ensure common areas kept clean and in order;
- Other administrative tasks as assigned.
Minimum qualifications:
- Bilingual (English/Spanish) required;
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience;
- Non-profit experience preferred;
- Demonstrated computer knowledge including experience in Microsoft Office software;
- Must be 21 years of age or older due to insurance requirements for driving;
- Office management & database management preferred.
Position reports directly to the Client Services Manager. All offers of employment are contingent upon the results of reference checks, a criminal background check and drug screen.
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