Account Manager

Account Manager

Alternate/Related Job Titles: Client Account Manager, Customer Success Manager, Sales Account Coordinator, Vendor Relations Manager

Location: Addison

Contract Details:

• Employment Type: Temp-to-Perm
• Work Schedule: Monday–Friday, 8:30 AM – 5:30 PM
• Compensation: $50,000–$70,000 annually (based on experience)
• Potential for permanent conversion based on performance

Job Summary:

We are seeking a detail-oriented Account Manager to manage an existing book of business and serve as the primary liaison between clients and suppliers. This role requires strong communication, organization, and problem-solving skills to ensure seamless execution of client orders from concept through delivery. The ideal candidate is adaptable, eager to learn, and focused on long-term growth.

Key Responsibilities:

• Manage and grow relationships within an assigned book of business
• Communicate with clients and vendors primarily via email, with some phone interaction
• Interpret client artwork or product descriptions to determine specifications (size, materials, etc.)
• Use Adobe Illustrator to review and prepare client-ready visuals and specifications
• Create detailed product spec sheets for supplier quoting and production
• Source samples from offshore suppliers and evaluate returned pricing
• Analyze vendor pricing to ensure cost-effective solutions for clients
• Process approvals and generate purchase orders (POs), converting them into sales orders
• Coordinate order fulfillment and shipment to suppliers
• Track orders through production, shipping, and final delivery
• Manage logistics issues, including delays with customs or carriers (e.g., FedEx)
• Maintain accurate records and transactions using QuickBooks Desktop Enterprise
• Ensure timely follow-up and clear communication with all stakeholders

Required Experience:

• 2+ years of experience in account management, customer service, or order management
• Experience managing client relationships and handling end-to-end order processes
• Experience working with vendors or suppliers, preferably offshore

Nice-to-Have Experience:

• Experience in promotional products, manufacturing, or supply chain environments
• Experience handling logistics, shipping coordination, or customs-related issues
• Experience working with design files or product specifications

Required Skills (Top 3):

• Proficiency in QuickBooks Desktop Enterprise
• Strong communication and follow-up skills (email and phone-based client/vendor interaction)
• Proficiency in Adobe Illustrator

Preferred Skills:

• Order processing and purchase order (PO) management
• Vendor sourcing and price negotiation
• Logistics coordination (shipping, customs, carrier tracking)
• Spec sheet creation and product configuration
• Attention to detail and organizational skills
• Adaptability and willingness to learn new systems and processes
• Basic understanding of supply chain workflows
• Software proficiency across business tools (ERP/CRM systems)

Additional Skills from Original Description:

• Growth mindset and interest in developing new skills
• Ability to manage multiple tasks and priorities efficiently

Benefits (Upon Permanent Conversion):

• 100% employer-paid health insurance coverage
• 401(k) retirement plan
• Dental insurance (employee-paid)
• Benefits eligibility begins the 1st of the month following 60 days of employment