Senior Customer Success Manager

Help us protect businesses from payment fraud.

Eftsure is one of Australia’s fastest-growing SaaS companies, and we’re on a mission to become the global security standard for B2B payments. Our platform protects organisations against payment fraud by providing real-time vendor verification and payment protection - ensuring businesses never pay the wrong people.

With our U.S. operations now expanding, we’re looking for a Senior Customer Success Manager to join our team in Dallas and play a key role in driving customer retention, growth, and satisfaction across our U.S. customer base.

The role

Reporting to the Director of Customer Onboarding, you’ll own relationships with key clients - ensuring smooth onboarding, strong adoption, and long-term success. You’ll work closely with Sales, Product, and Technical Support to drive renewals, expand existing accounts, and deliver measurable value at every stage of the customer journey.

This is a hands-on role where you’ll shape processes, mentor future team members, and help establish Eftsure’s customer success function in the U.S.

What you’ll do

• Lead customer onboarding and training sessions to ensure rapid time-to-value
• Drive customer engagement, adoption, and satisfaction across your portfolio
• Conduct regular business reviews and identify opportunities for expansion
• Partner with Sales on renewals, upsells, and commercial discussions
• Collaborate with Product and Support to resolve issues and advocate for customer needs
• Use data and insights to track health, reduce churn, and improve outcomes
• Contribute to the creation of scalable playbooks, processes, and documentation

About you

• 4–6+ years of experience in Customer Success or Account Management within SaaS or B2B software
• Proven track record driving renewals, expansions, and customer satisfaction
• Strong technical aptitude and confidence with tools like HubSpot, Jira, and Confluence
• Working knowledge of APIs and their integration into business systems
• Experience managing onboarding processes and operational documentation
• Excellent communication, analytical, and stakeholder management skills
• A proactive, customer-first mindset with a passion for building strong relationships
• Experience in Fintech, RegTech, or compliance-focused environments; exposure to scaling Customer Success in high-growth or international settings would be beneficial

Some of the perks

• Health Benefits
• 401(k)
• Floating Cultural Holidays
• Flexible Working Arrangements
• Additional leave, including Birthday Leave and a Volunteer Day for a charity of your choice

Why Eftsure

We’re a team that moves fast, collaborates closely, and genuinely cares about protecting our customers from fraud. You’ll join a global business that’s scaling rapidly – with plenty of opportunity to make an impact, grow your career, and help define what customer success looks like as we expand across the U.S.