Veterinary Clinical Manager, AVES

Veterinary Clinical Manager

Join Our Growing Team at Austin Veterinary Emergency and Specialty Center!

Austin Veterinary Emergency & Specialty (AVES) is growing fast—new doctors, expanded services, and a cutting-edge 45,000 sq. ft. hospital on the way! We’re looking for a Clinical Manager to lead with energy, compassion, and expertise. In this key role, you’ll guide daily operations, support and mentor staff, and partner with leadership to deliver top-tier patient care and client service. If you thrive in a fast-paced environment and are ready to make a big impact, this is your chance to lead the way at AVES!

Overview:
The Clinical Manager plays a vital leadership role at AVES , serving as a positive role model for staff while overseeing all aspects of daily clinical operations. Working closely with the Medical Director and Hospital Director, this position ensures that departmental standards are consistently met and organizational goals are achieved.

Core responsibilities include creating and managing staff schedules, coaching and developing team members, and delegating responsibilities to support smooth, efficient operations. The Clinical Manager also contributes directly to patient care, ensuring that every patient receives compassionate, high-quality treatment and that thorough medical records are maintained throughout hospitalization.

Success in this role requires exceptional communication skills and the ability to build strong professional relationships with doctors, technical staff, client service representatives, the education department, and fellow leaders. The ideal candidate is dependable, energetic, and highly organized—capable of managing multiple priorities in a fast-paced, high-pressure environment while maintaining a strong focus on patient care and client service excellence.

Compensation:

• The ideal salary range for the opportunity is $70,000-$85,000
  • The final salary is based on skills and experience

Schedules Available :

• Full Time
  • Monday – Friday
  • 8am-5pm
• Flexibility/Weekend Availability as needed

Duties and Responsibilities:
Staff Development & Management

• Serve as a positive role model and mentor for employees.
• Hold regular one-on-ones with supervisors and staff; track and document performance.
• Oversee annual performance appraisals, raises, and disciplinary actions in partnership with leadership/HR.
• Facilitate departmental, leadership, and managerial meetings.

Scheduling & Staffing

• Create and manage staff schedules, ensuring adequate coverage and workflow efficiency.
• Approve timesheets, PTO, and process payroll.
• Address attendance/punctuality concerns and arrange coverage for absences.
• Support recruiting: post jobs, interview candidates, oversee working interviews, extend offers, and coordinate onboarding/offboarding.

Operations & Training

• Review and update protocols, training manuals, and job descriptions.
• Collaborate with managers and education teams to deliver consistent training programs.
• Address client concerns, de-escalating when possible or escalating as needed.
• Gather real-time feedback from doctors on workflows and patient care.

Documentation & Reporting

• Maintain accurate employee records, forms, and documentation.
• Track departmental goals, common errors, and KPIs to drive process improvements.

Core Skills & Abilities

• Leadership: Inspire, guide, and develop staff while managing diverse responsibilities.
• Client Service: Deliver exceptional service by evaluating needs, ensuring satisfaction, and upholding standards.
• Patient Care: Strong knowledge of disease processes, treatment quality, and compassionate care.
• Administrative Expertise: Proficient in scheduling, documentation, and information systems.
• Social Awareness: Adapt communication to effectively support staff, clients, and patients.
• Process Improvement: Identify opportunities to streamline operations and enhance client experience.

Requirements:

• High School diploma is required, Associate's degree (A. A.) in animal technology or Bachelor’s preferred along with current technical certification (RVT, CVT, LVT, CVA).
  • Relevant experience or equivalent combination of education and experience will be considered.
• At least 5 years of experience working in veterinary clinical role.
• At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
• Culture builders —team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability —individuals willing to go the extra mile to ensure the best patient and client experience.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Why AVES?
Austin Veterinary Emergency and Specialty Center (AVES) has been established in the Austin community for 9 years serving the Austin pet community. We are a robust 24/7/365 veterinary facility that offers Emergency, Critical Care, Internal Medicine, Surgery, Neurology, Oncology, Diagnostic Imaging, Interventional Radiology and Cardiology services. In approximately 6 months, we will be relocating our hospital to a new location (within 2.6 miles from our current location) which will allow us to expand our services and provide growth opportunities for our staff. AVES core values of Kindness, Integrity, Collaboration and Consistently are our driving forces that help us provide top notch medical care and customer service to the Austin Community. We have a strong focus on the continued education of our staff through an on-site Education Program that provides job training for our support staff.

We would love to hear from dedicated veterinary professionals who are passionate about making a difference and are excited to grow alongside us. Join our team today and experience the culture you've been looking for!

For more information about our hospital, please visit

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

Manager, Assistant Manager, Practice Manager, Supervisor, Hospital Manager, Hospital Assistant Manager, Hospital Director


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