Medical Assistant - Head and Neck Ophthalmology

The Medical Assistant supports ambulatory care operations within the Main Building at MD Anderson Cancer Center by providing direct patient care assistance and customer service support as delegated. The Medical Assistant plays a vital role in daily clinic operations by assisting clinical staff, supporting patients through their care experience, and maintaining a safe, clean, and efficient clinical environment. The Medical Assistant works closely with nursing staff and other healthcare professionals to ensure high-quality, patient-centered care.

MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Medical Assistant contributes directly to the mission of eliminating cancer by supporting safe clinical workflows, maintaining regulatory compliance, and fostering a caring environment that allows providers to deliver care in the safest and most effective setting. The Medical Assistant role is essential to both patient experience and operational excellence across ambulatory care settings.

The ideal candidate for the Medical Assistant role has a high school diploma or equivalent, at least one year of medical assistant experience, and demonstrates strong communication, teamwork, and customer service skills. Preferred candidates may be graduates of an approved Medical Assistant program or a U.S. Military medical services training program and bring the ability to work efficiently, remain calm in dynamic clinical settings, and maintain confidentiality while supporting diverse patient populations.

Salary range - Minimum $41,500.00 - Midpoint $52,000.00 - Maximum $62,500.00
The typical work schedule is Monday - Friday, 8:00 AM - 4:30 PM.
Work location: Main Building.

Why Us?
This role offers the opportunity to directly support patient care at a premier cancer hospital while working within a collaborative ambulatory care environment. The Medical Assistant plays a meaningful role in patient safety, comfort, and clinical efficiency, while gaining valuable healthcare experience and professional growth opportunities within a mission-driven organization.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

KEY RESPONSIBILITIES

Assist Staff & Patient Care
• Complete routine patient care assignments and collect patient data as delegated
• Accurately record vital signs and report abnormalities to nursing staff
• Assist Patient Aides with activities of daily living, mobilization, greeting, rooming, and vital signs
• Complete information on FML, disability, and other forms and produce or send patient result letters as delegated

Work Environment & Equipment
• Maintain a clean, safe, and orderly clinical environment
• Stock and maintain patient care supplies and equipment in compliance with policy
• Clean, store, prepare, and coordinate maintenance of medical equipment
• Clean and prepare medical instruments as required
• Maintain inventories of laboratory and medical supplies
• Support compliance with regulatory agencies and participate in Joint Commission rounds

Communication & Patient Interaction
• Escalate significant patient events and care concerns to appropriate nursing staff
• Maintain security and confidentiality of patient information at all times
• Interact with patients and customers using language of caring and demonstrating core values

Productivity & Teamwork
• Prioritize and complete work efficiently while practicing cost containment
• Demonstrate initiative, flexibility, and effective use of time, equipment, and supplies
• Function as a supportive team member fostering constructive relationships
• Remain calm and professional in emergent or chaotic situations with direction
• Participate in clinic meetings and support departmental and organizational goals

Professional Development
• Participate in in-services and ongoing education programs
• Maintain current training, education, and certification requirements
• Exchange constructive feedback and develop personal performance improvement plans

Perform other duties as assigned

Ability to maintain patient confidentiality, communicate effectively, demonstrate acceptable productivity, work efficiently in a team-based clinical environment, and respond appropriately in emergent situations

EDUCATION
• Required: High school diploma or equivalent
• Preferred: Graduate of an approved Medical Assistant program or U.S. Military medical services training program
WORK EXPERIENCE
• Required: One year of medical assistant experience
• Preferred: No experience required with completion of a preferred degree or training program

LICENSES AND CERTIFICATIONS
• Preferred: CMA - Certified Medical Asst American Association of Medical Assistants (AAMA). Upon Hire
• Preferred: RMA - Reg Medical Assistant American Society of Medical Technologists (AMT). Upon Hire
• Preferred: CCMA - Cert Clinical Medical Asst National Healthcareer Association (NHA). Upon Hire
• Preferred: National Certified Medical Assistant (NCMA)-NCTT National Center for Competency Testing (NCCT). Upon Hire
• Preferred: Cardiopulmonary Resuscitation (CPR) Upon Hire

The University of Texas MD Anderson Cancer Center offers excellent benefits , including medical, dental, paid time off , retirement , tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.

Additional Information

• Requisition ID: 180011
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Days
• Minimum Salary: US Dollar (USD) 43,000
• Midpoint Salary: US Dollar (USD) 54,000
• Maximum Salary : US Dollar (USD) 65,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No

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