CSR Court
City of Lubbock CSR Court
SALARY
$13.54 Hourly $1,083.20 Biweekly $28,163.20 AnnuallyLOCATION
Lubbock, TXJOB TYPE
Full-TimeJOB NUMBER
C580-3211DEPARTMENT
Municipal CourtDIVISION
3211 - Municipal CourtOPENING DATE
01/27/2024CLOSING DATE
2/9/2024 5:00 PM CentralSummary
Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.Essential Functions
- Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
- Obtain necessary information to process service request or resolve problem; prepare service order or other paperwork; may dispatch order to crews;
- Accept payments and maintain receipts;
- Provide information to citizens; explain policies and procedures;
- Prepare and maintain records using a computer or other office equipment;
- Deal with customers regarding delinquent accounts, and set up payment schedules based upon established procedures;
- Promote the sale of electric and solid waste services;
- Investigate high bills;
- Process bank drafts and deposits as necessary;
- Perform related duties as required.
Qualifications
Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:Knowledge and Abilities
Knowledge of:- Customer service techniques, and basic office procedures.
- Deal effectively with others in a courteous manner;
- Prepare and maintain accurate records;
- Speak in a clear, concise manner;
- Operate a variety of office equipment;
- Apply and calculate various rate schedules;
- Operate a personal computer.
- Frequently stand and walk.
- Frequently flex the upper trunk forward.
- Frequently lift up to 10 pounds. (Animal Control frequently lifts up to 50 pounds.)
- Occasionally carry up to 10 pounds. (Animal Control frequently carries up to 50 pounds.)
- Frequently push and pull objects.
- Frequently flex upper trunk forward, partial flexing of knees.
- Frequently flex upper trunk forward while sitting or standing.
- Frequently reach above, at, or below shoulder height.
- Continuously talk, see, and hear.
Agency
City of Lubbock
Address
1314 Avenue K Lubbock, Texas, 79401
Phone
806-775-2281 806-775-2303
Website
CSR Court Supplemental Questionnaire
QUESTION 1 Do you have one year of clerical or customer service experience? Yes No * Required QuestionRecommended Jobs
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