Patient Collections Specialist

Position: Patient Collections Specialist

Location: Fully Remote

Pay Range: $22.00 – $25.00 / per hour (based on experience)

Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST

Employment Type: Direct Hire

Benefits: Medical, Dental, Vision

Position Overview

Addison Group is hiring for our client, a growing healthcare organization, seeking compassionate and customer-focused Patient Collections Specialists to join a newly expanding remote revenue cycle team. This position focuses on helping patients understand their financial responsibility, answering billing questions, and working collaboratively to establish payment solutions.

The ideal candidate has experience in patient collections, enjoys helping people, and is comfortable discussing insurance benefits and payment options with empathy and professionalism.

Key Responsibilities

• Contact patients regarding outstanding balances through both outbound and inbound calls
• Make approximately 70 outbound calls per day while managing incoming patient inquiries
• Discuss account balances and establish payment plans that meet patients' needs
• Review and explain Explanation of Benefits (EOBs) and insurance coverage
• Educate patients on financial responsibility, self-pay balances, and available payment options
• Answer general billing and account questions with professionalism and compassion
• Explain upcoming appointment financial expectations when appropriate
• Document all patient interactions accurately within the practice management system
• Maintain HIPAA compliance while working in a remote environment

Required Qualifications

• Experience in vision care, ophthalmology, or retina practices
• Experience collecting patient payments and establishing payment plans
• Ability to read, interpret, and explain Explanation of Benefits (EOBs)
• Knowledge of commercial and government insurance plans , including Medicare
• Strong customer service and communication skills
• Ability to manage sensitive financial conversations with empathy
• Comfortable working independently in a remote environment
• Reliable home office with a HIPAA-compliant workspace
• Experience with NextTech, NextGen, or similar healthcare practice management systems preferred

Productivity Expectations

• Approximately 70 outbound calls per day
• Average of 25 successful patient conversations daily
• Manage approximately 25 inbound calls each day
• Maintain productivity and quality standards while delivering exceptional patient service

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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