Legal Office Services Lead

Three Sentence Summary:
Join our legal office environment as a Legal Office Services Lead, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism.

Roles and Responsibilities:

• Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
• Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
• Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
• Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
• Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
• Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
• Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.

Qualifications (Must Have):

• High school diploma or GED.
• Minimum of 2 years' experience in the legal industry.
• Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
• Excellent organizational skills and the ability to lead and train employees effectively.

Qualifications (Nice to Have):

• Experience in delivering classroom or informal training sessions.
• Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
• Familiarity with different types of law and legal departments.
• Proficiency in operating advanced machinery for complex jobs.

If you're passionate about driving excellence in a legal environment, we invite you to join us. Your expertise and leadership will shape our operations, ensuring quality, efficiency, and compliance while fostering professional growth.

Mission and Vision At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future. We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.