Head of Agency Servicing - Commercial Real Estate

Head of Agency Servicing - Commercial Real Estate

We're expanding our Commercial Bank and Real Estate operations and are looking for an experienced professional in commercial real estate operations and GSE loans. This role presents a unique opportunity to contribute to the growth of a new business line within our industry-leading JPMorganChase commercial real estate platform. Our Commercial Banking offers extensive industry knowledge, local expertise, global capabilities, and a comprehensive set of financial products and services to clients with annual revenue ranging from $20 million to $2 billion.

As Head of Agency Servicing - Commercial Real Estate in our Commercial Banking team, you will be responsible for leading the Agency Operations. Your role will involve expanding the capabilities of an existing operations team renowned for its exceptional loan servicing. You will work closely with business leaders, GSE stakeholders, and various teams to ensure operational excellence. This position offers a unique opportunity to contribute to the growth and development of a new business line on our industry-leading JPMorganChase commercial real estate platform.

Job responsibilities

• Serve as the Agency business process expert related to loan servicing
• Develop the future state operating model for servicing including asset management, investor reporting and loan servicing
• Lead operational readiness work streams to drive alignment to the new model
• Lead the development of long-term scaling for the Agency and off-balance sheet portfolio
• Be the main point of contact for GSE stakeholders related to operational processes, reviews and audits
• Build a robust quality control program for the GSE portfolio and lead the oversight of quality control
• Lead servicing teams which perform origination and servicing activities
• Work closely with commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met
• Perform additional duties as assigned

Required qualifications, capabilities, and skills

• 10+ years of experience with servicing of Fannie Mae DUS and Freddie Mac Optigo loans
• Experience working for a major commercial real estate servicer
• Experience in working with GSE stakeholders related to loan servicing and experience participating in audits and certifications process
• Ability to interact favorably in person and on the telephone with government agency staff, and team members
• Knowledge closing and servicing commercial real estate loans for multifamily housing
• Knowledge of investor reporting, Mortgage Industry Standards Maintenance Org (MISMO), and CREFC IR
• Excellent knowledge of mortgage products, financial services, lending, and real estate compliance in addition to loan servicing standards. Knowledge of Affordable Housing Financing (when applicable)
• Excellent written and verbal communication skills with strong organizational and execution skills
• Highly motivated with strong work ethic and desire to work in a fast-paced environment with ability to work on various projects simultaneously. Ability to work independently across various levels in the organization
• Ability to travel domestically when required

Preferred qualifications, capabilities, and skills

• Bachelor's degree is preferred
• Strategy software experience a plus
• CMBS, balance sheet, FHA/ VA, Ginnie Mae experience a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans