IT Client Support Field Tech
- Interact with clients on computer equipment, setup functions, and IT processes daily.
- Tackle problems, resolve them, and assign advanced IT issues to appropriate group(s).
- Follow all policies, procedures, processes, and guidelines.
- Contribute to and maintain system standards.
- It is necessary to provide detailed documentation of all issues in the company service desk system.
- Respond to service desk tickets in a timely manner.
- Responsible for organizing, planning, and prioritizing your multiple job activities.
- Deploy company computer systems.
- Support multiple locations in the region, some remotely.
- Perform hardware inventories when required.
- High School diploma, GED or equivalent education
- A minimum of 5 years relevant work experience and/or specialized training
- Have experience diagnosing and repairing PC hardware.
- Be proficient in conducting both PC Software and Hardware upgrades.
- Needs basic printer and multi-function device configuration, maintenance, and repair knowledge.
- Show a demonstrable understanding of network configuration and problem-solving networking issues.
- Knowledgeable on the use of cloud storage and utilization.
- Self-directed and results oriented with the ability to work expertly and with little supervision.
- Travel Time - 50%
- Must have excellent communication skills involving all verbal, nonverbal and written communications.
- Must have strong interpersonal skills, such as articulation and listening when supporting clients.
- Be self-motivated, while also being a team player, who can work with people at all levels of the organization.
- Must be able to maintain confidentiality of sensitive information.
- Advanced knowledge Windows 10 & 11
- Intermediate knowledge in Office 365
- Knowledgeable in Microsoft Intune & Bitlocker encryption
- Understanding of Thycotic - Privileged Account Manager
- Experience with Two-Factor Authentication
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