Quality Control/Warranty Administrator

We are seeking a highly organized and detail-oriented person to perform duties of Quality Control Manager and Warranty Administrator. These two roles go hand in hand to ensure the highest level of quality throughout our entire organization.

The QC role is responsible for developing and implementing quality control processes, evaluating existing processes and identifying areas of improvement, and ensuring compliance with all regulatory standards. The Quality Control Manager will also develop quality assurance systems, monitor performance, and provide feedback.

The WA position’s main goal will be to ensure the smooth execution of operations related to warranty claims processes. You will be responsible for receiving, processing, and reviewing warranty claims, verifying their eligibility, and ensuring their completeness and accuracy. You will maintain records of warranty claims, customer information, product specifications, and resolutions, and ensure claims adherence to the company’s policies and guidelines.

Your job will also involve communicating with customers to update them on claims status and resolve related issues and queries. You will analyze warranty data to track and identify patterns, trends, and recurring issues, and suggest improvements that will maximize claims processes.

To be successful in this position, you should have outstanding communication, customer service, organization, attention to detail, and analytical skills.

Quality Control Duties and Responsibilities:

• Develop, implement, and maintain quality control processes and systems
• Monitor, identify, and address any quality issues
• Ensure compliance with all applicable regulations and standards
• Monitor processes and performance to detect any areas of improvement
• Investigate customer complaints and provide feedback
• Document and analyze quality data and performance metrics
• Provide guidance and support to other departments
• Train staff on quality control procedures
• Collaborate with other managers to ensure quality standards are met

Warranty Administrator Duties & Responsibilities:

• Receive, process, and review warranty claims from customers
• Verify claims forms and eligibility and ensure all documentation is accurate and complete
• Maintain records of warranty claims, customer information, product specifications, dates, and resolutions
• Ensure claims adherence to the company’s policies and guidelines
• Communicate with customers to provide updates on claims status and address and resolve related issues and queries
• Analyze warranty data to track and identify patterns, trends, and recurring issues
• Prepare and present reports on findings to relevant stakeholders
• Suggest improvements in policies, procedures, and product design
• Identify and develop strategies for maximizing claims processes
• Maintain a comprehensive product knowledge
• Collaborate with other departments to investigate and resolve complex warranty-related issues
• Perform additional administrative tasks as needed

Requirements and Qualifications

• High school diploma or GED
• In-depth knowledge of production and fabrication processes and standards
• Excellent organizational, problem-solving, and analytical skills
• Able to work independently and as part of a team
• Excellent communication and customer service skills
• Strong leadership and decision-making abilities
• Strong computer skills and proficiency with MS Office
• Analytical skills
• Attention to detail