Product Manager- Online Ordering, Marketing, Loyalty

About Peppr:

Peppr is revolutionizing the hospitality industry by providing state-of-the-art technology solutions for restaurants. Our mission is to empower restaurants with seamless, efficient, and user-friendly tools to enhance their operations and elevate the dining experience for their guests. Here at Peppr, we believe that technology should empower restaurants to thrive. Join us on our journey to transform the restaurant experience, one transaction at a time.

Responsibilities:

• Manage the product lifecycle, including research and development to launch and post-launch activities

• Work cross-functionally with Engineering, Design, Product Operations, Sales & GTM teams to define product requirements and build necessary product features

• Conduct market research and competitive analysis to identify opportunities, customer needs, and industry trends

• Communicate product progress & updates to senior management and other stakeholders

• Monitor product performance, analyze metrics, and make data-driven decisions to optimize product success

Basic requirements:

• 3+ years of product management experience or related industry experience

• 2+ years of B2B or B2B2C product management experience

• You have experience working on solutions for off-premise restaurant products such as online ordering, marketing, guest data platforms, loyalty and rewards

• You care a lot about shaping and working in a high-impact, collaborative organization

• You are an excellent communicator and are able to align cross-functional team members on the product story and facilitate decision-making conversations

• You are able to operate independently, manage ambiguity, and perform at a fast pace & under pressure

• You have humility and are willing to listen to feedback

• You act as the ultimate customer advocate

• You are based in Dallas, TX or Los Angeles, CA

We’re also looking for:

• The ability to communicate effectively in Chinese is a plus

• Professional experience or thorough understanding of the restaurant industry

• Experience utilizing user interviews, desktop research, etc to conduct user research and to perform analysis to deeply understand the needs of the US catering industry and merchants

• Strong communication, documentation and project management skills

• You have worked in a restaurant before