Senior DevOps Engineer

Favor’s Engineering team is responsible for the complex systems that make high-touch logistics happen in real time. This includes finding the perfect Runner (that’s what we call Favor delivery drivers), managing the communication between customers and Runners, keeping thousands of mobile applications in sync, and more. We are looking for a Senior DevOps Engineer to drive our cloud and configuration management and build, deploy, and monitor platforms.

As a Senior DevOps Engineer, your role is to align our company goals with our technology. Along with a team of other motivated engineers, your job will be to ensure world-class performance, efficiency, change management, monitoring, capacity planning, and emergency response capabilities. Your ultimate goal is to engineer operationally efficient and performant solutions, increase system observability, minimize human interactions with production systems, accelerate customer value delivery, and communicate those best practices to others.

You will work closely with Engineering, Quality, Data, and Product Engineering teams to help define how we build, test, and ship our products at scale. You must be a self-starter who thrives in a fast-paced, agile environment and show an eagerness to learn and introduce new technologies as the need arises. Most importantly, we need a leader who can prioritize, multi-task, and deliver scalable solutions.

What you'll do:

• Create infrastructure-as-code that is scalable, performant, reliable, and secure.
• Implement and manage a containerized microservices infrastructure; deliver continuous integration and continuous delivery/ deployment (CI/CD) for new applications on Amazon Web Services (AWS).
• Collaborate with developers to make sure new environments meet requirements and conform to best practices.
• Monitor the performance of production systems; give recommendations for enhancing performance and assisting in implementation.
• Improve the development pipeline from local development to production.
• Implement, maintain, and test a disaster recovery plan.
• Improve and iterate upon team processes.
• Provide mentorship to team members and developers.
• Engage and nurture development teams to be capable of maintaining services once they are live; measure and monitor availability, latency, and overall system health.
• Share an on-call rotation and serve as an escalation contact for service incidents.

Skills you have:

• A related degree or comparable formal training, certification, or work experience.
• 5+ years of experience in DevOps, including a recent focus on Kubernetes infrastructure, experience working with microservices and Service-Oriented Architectures (SOA), AWS, logging, metrics, monitoring, and alerting (preferably with tools such as OpsGenie, CloudWatch, Grafana), automation/configuration management (Terraform, CloudFormation, CDK), and scaling systems and teams in a high-growth startup/medium-sized company.
• Proficiency with Git and knowledge of coding patterns and their applicable uses to write secure, performant, testable code; understanding of system optimization issues and lean and agile principles of software development and ability to uplevel the entire engineering team in these areas; ability to design, deploy, and maintain production-scale Kubernetes clusters; comfortable working in a Linux/Unix environment.

Who you are:

• Self-starter with ability to thrive in a fast-paced, agile environment and prioritize, multi-task and deliver scalable solutions; detail-oriented with an organized thought process and ability to act decisively under stressful conditions.
• Ability to serve as a force multiplier and move the team forward through direct contributions and influence; excellent communication skills with the ability to define and communicate technical solutions and strategies to both technical and non-technical stakeholders; ability to identify areas of improvement and work well with the appropriate team members to resolve; ability to work with other engineers in a collaborative and iterative environment.
• Ability to serve as a true full-stack engineer and navigate and advise in all areas of the software lifecycle, including design, development, deployment, debugging, monitoring, and support.
• Eager to learn and introduce new technologies as the need arises.

Life at Favor

Where you'll work: This role can be hybrid or remote, depending on the team member’s location in Texas. If you live in Austin, Texas, we ask that you work from home roughly three days per week and work at our HQ for the remaining work days. If you live in a different city in Texas, you will primarily work from home, with the opportunity to travel to Austin for company-wide events. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. We review all resumes and qualifications with an open mind and encourage you to apply if this role interests you!

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.