ServiceNow Developer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Developer to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow Developer

This person will be responsible for the development of

1. SAMPro Maturation
2. SAMPro Workspace
3. HAMPro Implementation
4. Integrations
5. ServicePortal

Job Requirements:

1. We are seeking a skilled ServiceNow Developer with a proven track record in Hardware and Software Asset Management (HAM and SAM), coupled with a strong understanding of Configuration Management Database (CMDB) and Common Service Data Model (CSDM)
2. The ideal candidate will be responsible for coordinating directly with key stakeholders to understand business requirements, followed by designing, developing, and implementing solutions within the ServiceNow platform to optimize asset management processes and ensure accurate configuration data
3. Develop, customize, and configure ServiceNow modules, particularly focusing on Hardware and Software Asset Management functionalities to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes
4. Collaborate with stakeholders to understand business requirements and translate them into technical solutions within the ServiceNow environment
5. Design and implement workflows, automation, and integrations to streamline asset management processes and ensure data accuracy
6. Coordinate with the ITAM Team to implement best practices for asset lifecycle management, including procurement, deployment, maintenance, and retirement
7. Troubleshoot and resolve issues related to asset management processes, data discrepancies, and system integrations
8. Provide technical expertise and guidance to support continuous improvement initiatives related to asset management, CMDB, and other relevant areas
9. Stay updated with the latest ServiceNow features, enhancements, and industry trends to drive innovation and efficiency in asset management practices
10. Collaborate with cross-functional teams, including IT operations, procurement, and finance, to ensure alignment of asset management processes with organizational objectives
11. Document technical designs, configurations, and procedures to facilitate knowledge sharing and maintain system documentation
12. Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.
13. Develop, Support, and Troubleshoot the integrations within ServiceGPI to maintain the accuracy of the SAM Pro and CI data.
14. Configure core application components such as Service Catalog, Service Portal, Knowledge Base, SAM Pro, and Reporting

Note : US Citizenship is pref.

Minimum / Required Qualification :

6+ years of ServiceNow Implementation experience as a Developer

4+ years of experience SAM Pro and HAM Pro

4+ year of CMDB and Integration expereince

3+ years of ITAM experince

3+ year of Service Portal experience

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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