Accounting Clerk - DoubleTree Suites Austin

An Accounting Clerk is responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?

As an Accounting Clerk, you would be responsible for responding to guest inquiries, resolving guest billing disputes, performing month-end duties and preparing daily receivables in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Responsible for posting charges, invoicing as required by account type, processing certain accounts such as parking, contract rooms.

• Responsible for processing advance deposits, refunds on cancels, posting daily deposit and other payments including wires and payment reports.

• Responsible for handling all questions and concerns related to charges, conduct thorough research to develop the most effective solution and negotiate results.

• Process adjusting entries to update or correct guest billing questions and disputes.

• Assist in resolving outstanding balances with direct bill and collections accounts, gathering the appropriate backup needed.

• Receive and maintain credit applications. High degree of data input and organizing daily paperwork.

• Verify and maintain high balance reports.

• Works with Sales/Events and clients to ensure billing timeliness and accuracy.

• Assist in implementing Accounts Receivable policies and procedures, maintaining compliance with company polices and standards.

• Weekly review and documentation of Accounts Receivable Aged Balances

• Position will also assist in monthly cash audits, journal entries, and Accounts Payable/Receivable functions. Strong interpersonal skills working with multiple departments.

  Ability to access and accurately input information into computers. Strong knowledge of Excel, Word, and Outlook.

• Strong communication skills between guest, team members, and management.
• Knowledge of Accounting principles.
• Must have ability to work under tight deadlines.
• Ability to effectively deal with guest concerns and team members in a friendly and positive manner.
• Additional job duties and projects as assigned or requested.
• OnQ experience a plus tact guests via telephone, complete telephone request forms and send correspondence/folios to guests (e-mail, facsimile, mail, etc.)

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!