Customer Service Representative
- Complete the order process from receipt and entry of customer order through shipment and delivery, using defined processes.
- Process orders proficiently and accurately to meet the required delivery date.
- Fields customer service inquiries and transactions independently and proficiently:
- Resolve customer problems by clarifying the customer’s complaint; determining the root cause, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment with other departments; following up to ensure resolution
- Provide documentation to customers upon request, including but not limited to product, order status, and shipping information.
- Proficiency in all order types and process flow through all departments.
- Pleasant and professional demeanor
- Superior customer interaction skills
- Tender and monitor orders to carriers or brokers and use timely decision making to ensure on-time delivery.
- Identify carriers, manage performance, and negotiate rates through reporting and other available tools.
- Build outbound loads, assessing available carrier capacity.
- Confirms understanding of customer needs, issues, and requests.
- Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right people and escalating more complex issues to the appropriate level.
- Account maintenance to include regular updates of contact information, ship to requirements, etc.
- Provide customer service and operational support for both internal and external customers.
- Build sustainable relationships through open and interactive communication.
- Actively listens for and identifies opportunities to cross sell additional products and services.
- Reports orders lost/canceled due to pricing or changes in order pattern to sales team to retain customers and seek alternatives when possible.
- Provides the sales team with any requested information in a timely manner to maintain the account.
- Excellent verbal, written and analytical skills.
- Computer skills – MS Office, Oracle a huge plus
- Ability to multi-task, while remaining organized.
- Ability to react well under pressure and treat others with respect while maintaining professionalism.
- Identifies and resolves problems in a timely manner.
- Knows how to prioritize and schedule ahead.
- Work efficiently and effectively, both independently and as a team to ensure exceeding operational standards.
- Balances team and individual responsibilities and helps build a positive team spirit.
- Adapts and able to deal with frequent changes in the work environment.
- Able to manage difficult or emotional customer situations and responds promptly to requests to meet customer expectations.
- Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.
- Ability to work in a fast-paced environment where flexibility is highly valued.
- Become familiar with products and pronunciation and applications.
- Ability to show initiative.
- Demonstrate kindness and respect to others while performing the duties that make up this job
- Positive and professional attitude
- Three (3)+ years of customer service in a Chemical company
- NetSuite experience a plus
Recommended Jobs
Accounts Payable & Work Order Coordinator
H&K Electric is seeking a detail-oriented and dependable Accounts Payable & Work Order Coordinator to support our growing electrical contracting team. This role is essential in keeping our office…
Senior Commissioning Manager
JOB DESCRIPTION Wood is recruiting for a Senior Commissioning Manager to join the Commissioning Services business. This position is focused on onshore and offshore project in the Houston, Texas, C…
Fire Alarm Technician
Founded in 1984, Firetrol is the national leader in fire protection & life safety services. We are currently seeking a Fire Alarm Technician to join our team of over 900 of the best fire protection p…
Associate Mechanical Assembler
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves…
Software Engineer
We are hiring for this on-site position in our Austin, Texas office. It will be 4 days on-site and 1 day remote. You will be responsible for the design, development, and maintenance of build and re…
Sr. Strategic Account Manager - Business Development
Join an award-winning and talented organization that delivers world-class Staffing solutions. Working within a vibrant and passionate team of recruitment and sales professionals, you will bring y…
Special Education Teacher Full-Time
BlueCloud Staffing is hiring a dedicated Special Education Teacher for a school district in Killeen, Texas. Â Responsibilities: Â Provide individualized instruction aligned with IEPs. Co…
Sales and Service Leader - Full Time
Job ID: 280166 Store Name/Number: TX-Kingsgate Center (2060) Address: 8201 Quaker Ave, Lubbock, TX 79423, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Full…
Principal Category Management
: Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solv…
Entry-Level Protection Engineer
​​​​​​ We are seeking an entry level engineer to join our team. This candidate must be able to independently evaluate, select, and apply standard engineering techniques, procedures, and cr…