Senior Housekeeping Manager - Signia by Hilton at La Cantera Resort and Spa

Summary

The Senior Housekeeping Manager oversees all housekeeping operations, including staffing, training, inspections, budgeting, and departmental strategy. This leader has full authority to hire, coach, and manage performance, while ensuring the property maintains exceptional cleanliness and service standards.

Essential Job Functions

Operational Leadership

• Directs daily Housekeeping and Laundry operations, ensuring all standards, policies, and procedures are consistently met.

• Assigns room boards and work duties to Room Attendants, Housepersons, and Laundry staff.

• Responds promptly to operational needs, radio calls, and guest requests.

• Prioritizes cleaning of guestrooms, public areas, and back‑of‑house spaces based on business demands.

• Ensures timely communication of room status to the Front Desk and other departments.

• Conducts daily inspections of guestrooms and public areas, ensuring documentation and follow‑up with staff.

• Performs regular property walks to identify cleanliness, safety, and maintenance needs.

• Maintains strong communication and collaboration with Front Office, PBX, Engineering, and other departments.

Team Management & Development

• Leads, trains, and mentors housekeeping and laundry employees, ensuring consistent performance and adherence to standards.

• Utilizes on‑the‑job training tools and maintains a strong team of certified trainers.

• Coaches staff on vacant room cleaning, stayover service, and brand‑standard procedures.

• Schedules staff according to business needs and monitors time and attendance.

• Administers policies fairly and consistently, ensuring proper documentation and adherence to SOPs and LSOPs.

• Observes service behaviors and provides timely coaching, feedback, and recognition.

• Maintains an open‑door environment, encourages employee feedback, and supports engagement initiatives.

Quality, Safety & Guest Experience

• Ensures all employees have proper tools, equipment, and uniforms.

• Oversees an effective inspection program for guestrooms and public spaces.

• Responds to guest concerns with professionalism and urgency.

• Drives continuous improvement in cleanliness, service delivery, and guest satisfaction.

• Supports the execution of the “perfect shift,” ensuring all tasks and checklists are completed.

Financial & Inventory Management

• Manages departmental budgets, including labor, supplies, and productivity goals.

• Conducts inventory and ordering to maintain adequate supplies and equipment.

• Understands the financial impact of housekeeping operations and contributes to property‑wide goals.

Additional Expectations

• Participates in departmental meetings and communicates clear goals and expectations.

• Supports corrective action plans to improve guest satisfaction and operational performance.

• Available to work nights, weekends, and holidays as business needs require.

Key Accountabilities

• Guest Satisfaction: Cleanliness scores meet or exceed property goals.

• Budget Management: Labor and supply expenses remain within approved budget.

• Team Engagement: Action plans are implemented, measured, and continuously improved.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!