Bilingual Front Office Clerk - Float

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Various Legacy Clinics (East Region)

Bilingual Front Office Clerk - Float (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

Step into the future of community healthcare with Legacy Community Health, where we are pioneering innovation in patient engagement. As a Bilingual Front Office Clerk Float, you are not just a part of the team; you are the catalyst for a game-changing patient journey. Embrace the opportunity to integrate cutting-edge technologies that enhance our clinics' front-line operations and redefine the patient experience.

• Role highlights: Act as the cornerstone for digital-first impressions, harnessing innovative tools to greet and engage patients effectively.
• Dynamic work environment: Be agile as you float across our network of clinics, infusing each location with transformative energy.
• Game-changing impact: Breakthrough in strengthening patient-provider dynamics through strategic interactions.
• Future growth: Engage with professional development pathways that advance your career in the ever-evolving healthcare landscape.
• Collaborative innovation: Collaborate with a team of forward-thinking healthcare disruptors committed to impactful community service.

Key Responsibilities

• Leverage cutting-edge communication systems to handle and direct incoming calls effectively.
• Utilize advanced CRM tools to manage patient intake and ensure seamless staff notification.
• Implement data-driven strategies to maintain precision in patient information management.
• Coordinate volunteer efforts using agile methodologies for optimal process flow.
• Streamline appointment scheduling and financial transactions with innovative solutions.
• Maintain a digitally enhanced, welcoming lobby environment for all visitors.
• Facilitate lab result processing and contribute to continuous improvement initiatives.
• Drive a culture of respect and technological friendliness in every client interaction.
• Ensure patient safety with proactive environmental assessments.
• Collaborate on department goals through agile project management techniques.

Minimum Qualifications

• Exceptional multitasking prowess, seamlessly managing calls and patient interactions.
• Proficiency in precise and efficient digital data entry.
• Tech-savviness with multi-line communication systems preferred.
• Bilingual abilities (English/Spanish) to foster inclusive communication.
• High school diploma or equivalent, poised to excel in a tech-driven role.
• A professional, inviting phone demeanor enhanced by digital communication skills.
• Aptitude for rapid learning and adaptation to new technological tools.
• Basic mathematical and organizational skills to support innovative filing systems.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.