Sr. Gift Shop Associate

Full Time, Day Shift

At Houston Methodist, the Senior (Sr.) Gift Shop Associate position is responsible for supporting management with executing business strategy, maintaining customer engagement, merchandise purchasing and processing with an emphasis on front-end daily operations, project execution, freight flow, and vendor relations. This position helps execute business plans that align with the organization's brand and leadership's strategies. The Sr Gift Shop Associate position also supports management in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity, profitability, and fulfills responsibilities of management in his/her absence.

FLSA STATUS
Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Associate’s degree or higher preferred

EXPERIENCE

• Five years retail experience to include two years of retail supervisory/team leader experience. For HM employees, four years retail experience of which one year must have been in a role that demonstrates progressive leadership responsibility
• Experience in healthcare environment preferred

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Ability to analyze, identify and articulate identified trends and report trends succinctly in a clear and concise manner
• Demonstrates sound, unbiased decisions and recommendations based on data, market trends and organizational direction through critical thinking skills
• Demonstrate traits of a role model exhibiting inclusive leadership skills and team collaboration efforts that bring associates and management together
• Ability to understand and implement protocols
• Ability to prioritize tasks in a fast-paced environment and work independently with attention to detail
• Effective time management skills
• Experience with computer database management and Microsoft Office
• Adaptable to change and dependable
• Ability to understand and implement protocols

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Maintains working relationships with end users and key stakeholders to ensure communication of issues/concerns are appropriately addressed and analyzed while also assisting with employee relations issues.
• Oversees gift shop associates by monitoring productivity and established metrics through activity observation and key reports which include payroll, point-of-sale, and inventory.
• Assists in onboarding, training, and scheduling associates, for daily operational execution. Recommends improvements for department scores on employee engagement.

SERVICE ESSENTIAL FUNCTIONS

• Serves as the point of contact for questions regarding incoming merchandise, utilizing excellent product knowledge and visual merchandising skills.
• Leads excellent customer service procedures, merchandise, and sales floor presentation standards through role modeling and associate education. Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs daily/weekly operational checklists and audits including inspection of assigned departments and locations.
• Supports flow of merchandise to the sales floor within procedural timeframe while ensuring merchandise is organized utilizing visual merchandising/recovery standards and communicates any variances of standards to management.
• Follows up on associate action items to ensure completion of assignments. Leads initiatives for improving department/hospital quality and safety scores.

FINANCE ESSENTIAL FUNCTIONS

• Assists the management team in maximizing sales and profits by meeting sales goals and budget requirements while minimizing loss and supporting all store profitability processes.
• Meets with vendor representatives, providing trend data, and metrics as needed. Contributes to profitability of the organization by supporting all promotional programs and reports deficiencies in compliance to the store manager.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Assist management in executing the purchasing and allocation of merchandise for store(s) and develops in-season forecasts and future merchandise plans for assigned departments. Facilitates innovative solutions through participation in performance improvement projects and activities.
• Facilitates the analysis of monthly store reports to evaluate controllable expenses and overall store performance and understands the store evaluation program and directly involved with management visit feedback and follow-up as needed.
• Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE

• Uniform: Yes
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
• Associate’s degree or higher preferred

EXPERIENCE

• Five years retail experience to include two years of retail supervisory/team leader experience. For HM employees, four years retail experience of which one year must have been in a role that demonstrates progressive leadership responsibility
• Experience in healthcare environment preferred