Bilingual Contact Center Representative

Job Description

Job Description

Job Title: Bilingual Call Center Representative

Location: Addison, TX

Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM | Overtime required during peak times (1st and 15th of each month)

Type of Employment: Contract-to-Hire | Onsite

Compensation: $18 / Hour (contract)

Industry: Customer Service / Insurance

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

Addison Group is seeking a Bilingual Call Center Representative to join our client’s team in Addison, TX. This role involves supporting licensed agents by managing customer inquiries across phone, email, and occasional outbound calls. This is a fast-paced environment ideal for candidates with strong communication skills and a proactive work ethic.

Key Responsibilities:

• Manage incoming calls and respond to customer questions with professionalism and clarity
• Make occasional outbound calls to follow up on inquiries or provide updates
• Respond to emails from agents regarding services, policies, and account information
• Handle a daily workload of approximately 100 interactions (calls/emails combined)
• Accurately document account updates and interactions within internal systems
• Support agents with troubleshooting needs or system navigation assistance
• Collaborate with internal team members to resolve issues efficiently
• Stay informed about client products, services, and updates

Qualifications:

• 1+ year of experience in a customer service role (call center or similar environment)
• Bilingual in English and Spanish (required)

Addison Group is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.