Dental Treatment Plan & Sales Coordinator

Dental Treatment Plan & Sales Coordinator
At Grand Mission Dentistry, we’re a modern, growth-focused dental practice that combines exceptional clinical care with a patient-centered experience. Our mission is to help every patient understand the value of great dentistry and feel confident in moving forward with their care. We’re looking for a Dental Treatment Plan & Sales Coordinator — a compassionate communicator with strong sales instincts and at least 1 year of dental experience — who can bridge the gap between clinical excellence and patient understanding.

• Actively listens to patients and understands their priorities before responding.
• Can confidently overcome objections and help patients feel comfortable with their treatment decisions.
• Handles patient concerns or conflicts calmly , always maintaining empathy and professionalism.
• Understands how to explain dental procedures and insurance coverage in easy, relatable terms.
• Thrives in a collaborative environment and enjoys being part of a high-performing, patient-focused team.

Key Responsibilities:

Treatment Coordination & Case Acceptance:

• Present comprehensive treatment plans clearly and confidently, emphasizing the value and long-term benefits of recommended care.
• Discuss financial options , assist with insurance questions , and guide patients in choosing flexible solutions.
• Follow up consistently with patients who have unscheduled or pending treatment plans.
• Notify patients promptly when pre-estimates return and schedule appointments after confirming financial arrangements.
• Prepare accurate treatment fee estimates and ensure insurance plans are properly calculated.
• Support the doctor and clinical team by identifying unscheduled or incomplete treatments for follow-up.

Sales & Communication Excellence:

• Apply active listening techniques to understand patient concerns and tailor responses.
• Build rapport, instill trust, and use objection-handling strategies to guide patients toward acceptance.
• Confidently address financial hesitation, treatment anxiety, or misconceptions with empathy and clarity.
• Manage conflict situations by staying calm, validating patient feelings, and offering constructive solutions.
• Maintain accurate records of all conversations, financial discussions, and patient communications in the system.

Administrative & Team Support:

• Greet patients warmly and manage check-in/check-out with professionalism.
• Verify insurance eligibility, obtain detailed insurance breakdowns , and accurately input data into Open Dental.
• Assist in coordinating treatment schedules, consent forms, and pre-authorizations.
• Ensure insurance and patient information remains current at all times.
• Support front office operations by assisting with scheduling, phones, and coordination when needed.

Qualifications:

• Minimum 1 year of dental office experience required.
• Knowledge of dental terminology and insurance plans (PPO, HMO, fee-for-service).
• Demonstrated experience in sales or case presentation preferred.
• Skilled in active listening , patient communication, and objection handling.
• Excellent conflict resolution and interpersonal communication skills.
• Proficient with computers; Open Dental knowledge a plus.
• Punctual, reliable, and proactive team player with attention to detail.
• Bilingual (English/Spanish) is a plus.

Benefits:

• $750 Sign-On Bonus (paid after 6 months of employment).
• Paid Holidays and PTO.
• Health and Dental Insurance.
• 401(k) Retirement Plan.
• Ongoing training in advanced communication, sales psychology, and dental systems.
• Supportive, team-oriented work culture with growth potential.

To qualify for the sign-on bonus, send a email to [email protected] with the subject line: “Bonus Me”

Our office philosophy is all about patient care and service. We are all about patient education and empowering patients to make the best choice for themselves. We offering all facets of dentistry including sedation dentistry, pediatric, general, as well as specialized treatment including implant dentistry, reconstructive dentistry, and cosmetics.