IT Help Desk Technician
- Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software.
- Troubleshoot and resolve issues related to Windows, Office 365, networking, and other business-critical applications.
- Assist with system setups, hardware deployment, and software installations.
- Perform password resets, account unlocks, and basic user account administration.
- Maintain documentation of technical procedures and known issues.
- Monitor incoming support tickets and assign them based on priority, issue type, and location.
- Follow up on open tickets to ensure resolution and customer satisfaction.
- High School diploma required
- 1-2 years of hands-on experience in a desktop support or helpdesk environment.
- Proficiency in supporting Windows environments.
- Familiarity with Office 365.
- Understanding of networking basics (TCP/IP, DNS, DHCP).
- CompTIA A+
- Microsoft Certified: Modern Desktop Administrator Associate
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