BILINGUAL INBOUND CUSTOMER SERVICE REPRESENTATIVE

Do you want to work for a people-first, growth-driven company that values collaboration, positivity, and purpose? Our client offers an environment where you can grow your career and make an impact as the company continues to expand globally.

BILINGUAL INBOUND CUSTOMER SERVICE REPRESENTATIVE

Location: Farmers Branch, TX | Hybrid (Onsite Wednesday & Thursday)

COMPENSATION & SCHEDULE

• Pay: $17.00/hr | Temp-to-Hire

• Schedule: Monday – Friday, 9:00 AM – 6:00 PM (Must work final day of each month regardless of day/holiday)

• Employment Type: Full-time, W2

ROLE IMPACT

As a Bilingual Inbound Customer Service Representative, you’ll serve as the first point of contact for internal clients, providing prompt, accurate, and professional assistance in both English and Spanish. Your role ensures smooth communication, customer satisfaction, and support for the organization’s service operations in Mexico and Colombia.

KEY RESPONSIBILITIES

• Answer and manage high-volume inbound calls from internal clients.

• Verify caller credentials and determine service needs with accuracy and efficiency.

• Provide solutions based on caller requirements and company procedures.

• Complete assigned tasks within established timeframes.

• Maintain performance metrics by meeting or exceeding quality and productivity standards.

MINIMUM QUALIFICATIONS

• Bilingual – Fluent in Spanish and English (read, write, and speak). • Comfortable with phone, chat and email communication

• Excellent communication skills and professional telephone etiquette.

• Reliable attendance and punctuality are required.

• High school diploma, GED, or equivalent experience.

• Distraction-free home workspace for remote workdays.

CORE TOOLS & SYSTEMS

• Multiline phone systems

• CRM or customer service software

• Microsoft Office Suite (Outlook, Excel, Word)

• Internal client management platforms

PREFERRED SKILLS

• Experience supporting clients in Latin America. • Minimum 1 year of call center or high-volume phone experience.

• Strong problem-solving and multitasking abilities.

• Comfortable working in a fast-paced production environment.

PRE-EMPLOYMENT REQUIREMENTS

• Drug test

• Background check

• Skills assessment

• Spanish/English translation test

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