Concessions Manager (FT)

Concessions Manager

Trail Drive Management Corp.

Dickies Arena isa 14,000-seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC).

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a full-time Concessions Manager. This position is responsible for supporting the staffing of all concession team members, along with concept/menu development & event planning for all operating areas under concessions oversight, which will include permanent concession stands and bars, portable concessions carts, vending operations, and the in-seat service to our club seat and rodeo box guests.

Essential Job Functions:

• Assist with the establishment and enforcement of arena policies
• Work closely with other team members and other departments to ensure department-specific procedures, tasks, and goals are met, consistent and effective communication occurs, efficient operational performance, and a positive reputation of the venue within the market/ industry is maintained
• Support with the hiring, training, staffing, and scheduling of all concession team members
• Support with the execution of all concession concepts & menus for all areas within the oversight of the concessions team, inclusive of Concession Stands, Bars, Portables, Vending, Club Seat Service, Rodeo Box Service
• Engage with venue guests, as well as team members, to ensure exceptional hospitality is always received
• Assist in the development of promotions and programs to enhance guest experience
• Assist with response and correction of any departmental guest service issues
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Responsible for enforcing, executing, and maintaining all safety, security, and sanitation standards throughout the venue
• Responsible for ensuring food quality in presentation and production throughout all concessions operating areas, as well as the remainder of the venue
• Support the mentorship and development of all concession supervisors and team members daily
• Thoroughly and accurately use all selected systems as appropriate for the position (Purchasing, Point-of-sale, Work Force Management, and more)
• Conduct and oversee the ordering and inventory management aspects of the Concessions department
• Support the F&B and arena Senior Leadership to ensure a successful operation
• Performs other duties as assigned.

Qualifications:

• Must be a minimum of 21 years of age.
• 3+ years of experience in food & beverage operations with 1+ years in a supervisory/management capacity.
• Experience in a sports and/or entertainment venue within concessions and/or in-seat operations is strongly preferred.
• Previous experience leading large teams: inclusive of supervisors and part-time team members (100+ strongly preferred)
• Experience in an organization that has opened/acquired a new venue strongly preferred
• Experience leading teams
• Keyboarding skills and computer proficiency with software knowledge, including MS Office Experience, implementing and operating Point of Sale, and purchasing related technology
• Experience with computerized workforce management software is strongly preferred
• Excellent written and verbal communication skills
• Solid organizational skills with the ability to handle multiple projects at one time
• Ability to taste and evaluate food and beverage products
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 50 lbs.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees may be exposed to sharp objects, machines with moving parts, heat from ovens, burners, steam, trays, etc.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.
• Employees will be exposed to hazardous chemicals, electrical shock risks, and vibrations throughout the shift.
• Employees may be exposed to hazards associated with moving vehicles and require strict adherence to safety protocols.

Other Duties:

• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.