Lead Follow Up Specialist

Job Description

Job Description

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

Lead Follow‑Up Specialist

Position Type: Full‑Time
Reports To: Studio Manager / Operations Lead
Locations: Friendswood/League City/Pearland

Role Overview

"If you have enthusiasm, a positive attitude and good communication skills, we have a fun and fulfilling Lead Follow-Up Position just for YOU !" The Lead Follow‑Up Specialist plays a critical role in ensuring exceptional client experience and operational consistency across three studio locations . This position is responsible for managing all outbound and inbound follow‑up communication, maintaining accurate records, and ensuring no lead, inquiry, or client request falls through the cracks. High attention to detail is essential, as the right candidate will balance multiple workflows, systems, and communication channels simultaneously. The primary role is to connect with potential clients who’ve clicked on our Facebook ads and follow up by phone, answer questions, and schedule their two free one-on-one sessions offered by The Exercise Coach.

Key Responsibilities:
Lead Management & Follow‑Up

• Call warm leads who’ve expressed interest via Facebook or other ad platforms used by The Exercise Coach.
• Respond promptly to new leads from all three studios via phone, text, email, and CRM.
• Maintain consistent follow‑up sequences to maximize conversion and client engagement.
• Track lead status, outcomes, and next steps with exceptional accuracy.

Client Communication

• Provide warm, professional, and timely communication to prospective and current clients.
• Answer basic questions about The Exercise Coach and our 20 minute twice a week workouts and schedule their two free promo sessions.
• Ensure messaging is consistent across all studios and aligned with brand standards.

Operational Coordination

• Collaborate with studio managers to understand capacity, scheduling needs, and promotional priorities.
• Monitor follow‑up pipelines and track interactions and outcomes for each studio in our CRM system.
• Maintain organized digital records, notes, and communication logs.

Quality & Performance

• Meet or exceed follow‑up KPIs, including response times, lead quality, conversion rates, and accuracy metrics on campaign performance.
• Identify gaps in follow‑up processes and recommend improvements.
• Uphold a high standard of professionalism in every client interaction.

Required Skills & Qualifications:

• Proven experience in customer service, sales support, or lead management.
• Exceptional attention to detail — able to manage multiple studios’ pipelines without errors.
• Strong written and verbal communication skills.
• Excellent phone communication skills
• Comfortable working with CRM systems, scheduling tools, and multi‑channel communication platforms.
• Highly organized, self‑directed, and able to prioritize in a fast‑paced environment.
• Positive, service‑oriented attitude with a commitment to delivering an outstanding client experience.

Preferred Qualifications:

• Experience in fitness, wellness, or studio‑based service environments.
• Familiarity with lead‑nurture workflows or sales‑support processes.
• Ability to analyze lead data and identify trends or opportunities.
• Knowledge in Hubspot, JustCall, or Mindbody a plus

Success Looks Like:

• No lead goes unanswered or untracked.
• Each studio receives consistent, high‑quality follow‑up support.
• Clients feel informed, valued, and well‑taken‑care‑of.
• Studio managers trust the follow‑up pipeline and see measurable improvements in conversions.

Why Join Us?

• Flexible hours that fit your lifestyle
• Supportive, upbeat team environment
• Opportunity to grow with a fast-moving fitness brand
• Make a real impact on people’s health journeys