Escalated Account Administrative Specialist

Job description

Are you interested in working for a supportive company that is an innovator in its field? Do you enjoy solving challenging problems? Are you a determined self-starter and strong decision maker? Do you have a lifelong love of learning? Do you prefer working on a team?

Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum Association Management can offer you:

• Inhouse education, including continued personal development, to expand your knowledge and personal brand

• The freedom to work autonomously

• A friendly and welcoming culture, with activities you can participate in with others, drawings, and fun contests

• A strong team environment whether in the office or working remotely.

We do NOT require experience in our industry. We have a comprehensive training and mentorship program. A successful candidate may have experience in legal support, claims, basic accounting, or back-office experience.

We believe a  vibrant culture is based on trust. We are looking for positive and motivated humans that can help us reimagining a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues.

We do not hire employees… We hire work family .

Job summary

The Escalated Account Administrative Specialist (Legal Services) role is focused on property code, accounts receivable process, working with attorneys and clients. Typical background would be as a para-legal admin, accounts receivable, or from the collections industry. The Escalated Account Administrative Specialist manages an attorney portfolio, various administrative tasks, and works closely with attorneys on various legal matters.

The day to day will consists of the following, but not limited to:

• Managing attorney portfolios

• Responding to and meeting with client and customer inquiries

• Drafting general business correspondence related to legal matters

• Review and interpretation of documents

• Process files and research

• Posting invoices, checks, and ticket management

• Educating employees and homeowners

• Managing metric spreadsheet

What will the Expectations of this Role be?

• This position requires strong attention to detail and analytical/auditing skills.

• Must be able to troubleshoot, solve problems, work independently while adhering to strict deadlines, and work at a fast pace for a long period of time while maintaining accuracy.

• Must also be detail oriented, take pride in producing great work, possess a positive attitude, and enjoy working in a collaborative team environment.

• Must have accurate alpha numeric data entry skills.

• Proficient computer skills including Excel and Word

• Must have the ability to provide exceptional customer service to our homeowners and vendors over the phone while communicating in a professional and helpful manner.

• Must have clear and concise written communication.

• Must have an understanding of account reconciliation.

Job requirements

What Skills Do We Require of our Escalated Account Administrative Specialist?

• Responsible for maintaining and administering escalated accounts, which includes auditing and verifying account transaction history, corresponding with third party file administrators, signing and reviewing Affidavits, and maintaining mailing addresses.

• Knowledge of the regulations and ensuring compliance with appropriate billing and collection policies.

• Large amounts of data input and verification are required to ensure accurate account information is maintained. Posting payments, processing invoices, reviewing legal correspondence, maintaining a database of correspondence, providing service to various third-party vendors, and time management are required.

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and partially remote based on the role, and requirements of the business. Determined by the manager after the training phase.

• Recognized as Best Places to Work 18 years in a row!

• Fastest Growing Company - Fast Track 50 in 2020.

• San Antonio-based homeowners’ association management company.

• Privately-owned with over 20 years in business, and during all this time, we have never had a lay off.

• Work / Life balance.

• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.

• 40 paid hours per year for community service activities.

• 11 Paid holidays

• Paid Training

• Internal Learning and Development Management System.

• Full suite of benefits including: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.

• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).

• Well-structured career track plan with a 6-month review.

• Position with a starting pay at $20.00 per hour with performance reviews with salary increase opportunities every 6 months

• Hours: Monday to Friday 8:00 am to 5:00 pm

• office location - 17319 San Pedro Avenue, San Antonio, Texas 78232

For more information about Spectrum AM, visit our website at

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum Association Management is an Equal Opportunity Employer.

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