Software Support Specialist (Pathway to Developer)

Location: Irving, Texas

At Avior, we are building the next generation of tax automation cloud-based solutions that revolutionize tax collection and data analysis. We believe in fostering talent from within and are committed to providing a clear, structured path for ambitious technologists to grow their careers.

The Opportunity: Launch Your Development Career:

This is not your typical support role. We are seeking a motivated Computer Science graduate who is eager to build a long-term career with us, starting with a deep immersion into our products and our customers' needs. You will begin as a Software Support Specialist, becoming the expert on our platform. After demonstrating proficiency and a strong grasp of our systems, you will transition into a full-time Software Development role on our engineering team.

This unique pathway ensures that our developers have an unparalleled understanding of the customer experience and the real-world problems our software solves.

What You'll Do:

Phase 1: Immersion & Expertise (Approx. 12-18 Months):

Your initial focus will be on mastering our technology and supporting our users. You will be the vital link between our customers and our product.

• Technical Customer Support: Provide expert-level troubleshooting and technical support for our cloud applications via email, chat, and phone.
• Software Testing & QA: Assist our QA team in testing new features, identifying bugs, and ensuring a high-quality release.
• Data Collection & Analysis: Gather and analyze support data to identify trends, recurring issues, and potential areas for product improvement.
• Certification & Documentation: Help maintain and execute product certification processes and contribute to our internal and external knowledge bases.

Phase 2: Transition to Development:

As you prove your mastery of the system, your responsibilities will evolve to include:

• Bug Fixing & Minor Enhancements: Start by writing code to resolve issues you've identified firsthand.
• Feature Development: Gradually take on tasks within larger feature projects under the guidance of senior developers.
• Full Integration: Successfully transition to a dedicated Software Engineer role on one of our product teams.

Who You Are:

• You have recently earned a Bachelor's degree in Computer Science, Software Engineering, or a directly related field .
• You have a solid foundation in programming principles and are proficient in at least one language (e.g., Java, Python, C#, JavaScript).
• You are a problem-solver at heart, with excellent analytical and debugging skills.
• You possess outstanding communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• You are customer-focused, patient, and empathetic.
• You are hungry to learn, highly adaptable, and see the "support phase" as a critical stepping stone to becoming a more effective developer.

Bonus Points (Nice-to-Haves):

• Personal coding projects, contributions to open-source, or a relevant internship.
• Familiarity with SQL and database concepts.
• Understanding of REST APIs and cloud platforms (AWS, Azure, GCP).
• Previous experience in a customer-facing technical role.

Why Join Us?

• A Clear Career Pathway: We are explicitly hiring for this growth trajectory. Your goal is to become a developer, and we are committed to helping you get there.
• Mentorship: You will be paired with senior developers and mentors who will guide your technical growth.
• Impactful Work: The insights you gain in support will directly influence the future development and quality of our products.
• Competitive compensation and benefits package , including paid time off, health reimbursement, and annual bonus.

Ready to Build Your Future With Us?

If you're a recent CS grad with a developer's mindset and a passion for learning from the ground up, we want to hear from you.

Apply by sending your resume and a brief cover letter explaining why this unique career path is the right fit for you.