Remote Customer Service/Call Center Representative
- Handle inbound and outbound customer calls in a professional manner
- Provide accurate information and assistance to resolve customer inquiries
- Update customer records and maintain a high level of data accuracy
- Collaborate with team members to ensure customer satisfaction
- Identify and escalate priority issues to the appropriate channels
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Previous experience in customer service or call center environment preferred
- Proficiency in using CRM software and other relevant tools
- High school diploma or equivalent
- 1+ year of experience in customer service or call center role
- Familiarity with customer relationship management (CRM) systems
- Comfortable working remotely and independently
- Competitive salary and performance-based incentives
- Flexible work hours and remote work opportunities
- Professional development and growth opportunities
- Healthcare benefits and retirement savings plan
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