Culinary Pastry Supervisor

ob Description :
Full Time Pastry Supervisor will oversee all dessert production in the respective areas of
Concessions, Suites, Clubs/ Catering in the Pastry Chefs absence, along with menu/feature
development, & event-based planning for all other Food & Beverage outlets. The Full Time Pastry
Supervisor will work closely with the Pastry Chef as well as the Culinary Team, and FOH
counterparts to ensure quality selections are available on an event-by-event basis with
consideration of the anticipated guest demographic, and directions given by the Pastry Chef. They
are also responsible for making sure food quality and sanitation are maintained to the highest of
standards. They will assist in the establishment and achievement of financial targets ncluding, but
not limited to labor and food cost. The Full Time Pastry Supervisor will need to have a
well-rounded baking background but still be able to assist in all F&B outlets if needed.

QUALIFICATIONS:
• 2+ years of culinary baking experience.
• Previous experience in high volume, complex food service operations; sports and/ or
entertainment venue strongly preferred.
• Comprehensive knowledge of baking, pastry, and chocolate work, with a focus on quality,
production, sanitation, food cost controls, and presentation
• Demonstrate ability to complete projects in a reliable, productive, and expedient manner while
adhering to strict deadlines.
• Keyboarding skills and computer proficiency with software knowledge including MS Office
• Experience with computerized work force management software strongly preferred
• Experience with inventory and order management software strongly preferred
• Excellent verbal and written communication skills

• Ability to problem solve and prioritize multiple tasks in a fast-paced, high-energy
environment
• Ability to work independently and in a team environment
• Able to communicate effectively with management team, guests, and team members
• Superior internal and external customer service experience
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts including nights, weekends, and
holidays
• Must be able to work in fluctuating temperatures
• English reading, writing, comprehension, math, and computer skills required
• Ability to taste and evaluate food products
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including
stairs) throughout shift

Essential Duties (Include, but are not limited to the following):
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential duties.

• Partner with the Dickies Arena Food and Beverage department leadership team to ensure a
successful arena F&B operation
• Assist with the establishment and enforcement of Dickies Arena policies
• Work closely with other team members and other departments to ensure department specific
procedures, tasks and goals are met, consistent and effective communication occurs, efficient
operational performance and a positive reputation of venue within the market/ industry is
maintained
• Support the concept development and overall operating plan establishment for all food and
beverage areas as it pertains to dessert options and pastry needs
• Drive the development of unique and signature dessert menus, recipes, special features, etc. for
the venue with consideration to seasonal opportunities and industry trends
• Assist in the hiring, training, scheduling and daily oversight and mentorship of bakery team
members
• Ensure all bakery team members have the tools necessary to complete their jobs
• Ensure consistent execution of all recipes, training, and accountability of the culinary
team
• Operate and manage the pastry section of a kitchen, working together with the other
chefs
• Decorate and present pastries and baked goods in a tasteful and beautiful way
• Monitor and order ingredients, supplies and equipment through the Executive Chef
• Meet with customers to discuss custom-made desserts or baked goods for special
occasions
• Ensure the bakery section of the kitchen adheres to health and safety regulations, conduct daily
walkthroughs to assess equipment, cleanliness, etc…
• Monitor, inspect and assess baked goods throughout the venue daily – establish and maintain
proper par levels/ inventory levels are being met in accordance with event calendar

• Conduct and oversee the inventory management aspects of the pastry kitchen/ bakery
department
• Responsible for ensuring exceptional and consistent food quality, presentation, and
production
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Engage with venue guests, as well as team members to ensure exceptional hospitality is always
received
• Build and maintain strong relationships with venue staff, guests, subcontractors, etc.
• Responsible for enforcing, executing, and maintaining all safety, security, and sanitation
standards throughout the venue
• Regularly obtain feedback from guests to improve operations.
• Thoroughly and accurately use all selected systems (Purchasing, Eatec, Work Force Management and
more)
• Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies
Arena Leadership Team
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are
representative of those that must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

Intellectual/Social demands:
While performing duties of this job, the employee is frequently required to multi-task under time
limits and with moderate to high pressure situations. Position requires constant attention to
details and accuracy of specified standards including following simple to complex (more than 3
steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This
position also requires frequent use of interpersonal skills with internal and external clients.
Employee will frequently communicate via radio and in-person with others and exchange accurate
information. This position requires employee to frequently work both independently or as part of a
team. Position also requires being able to recognize and resolve conflicts, by being able to openly
communicate with clients.
Physical demands:

While performing the essential functions of this job, the employee will frequently operate a
computer and other office devices such as calculators, telephones, copy machines, faxes and
printers. Employee will constantly move about inside and outside various areas of the facility
before/during/after events to interact with internal/external clients and supervise the work of
employees during events. Employee must constantly communicate via telephone, radio, email and
in-person with others and exchange accurate information. Employee may occasionally be required due
to business demands and event operations to lift and/or move up to 50 pounds.

As business, maintenance, operations, or emergency situations require, employee may sporadically
assist in lift/move 100 lbs. or more.
Work environment:
The duties of this position are performed primarily indoors but do require frequent movement in and
out of controlled temperature units such as refrigerators and/or freezers. The noise level in the
work environment is usually moderate, with the exception of event days, where the sound levels may
be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions,
year-round. Employee will be exposed to and working in extreme temperatures when utilizing various
pieces of equipment.

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities and activities may change at any time with or without notice.

Disclaimer:
We are an equal opportunity employer and all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by law.