IT Help Desk
Job Description
- As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation,
- And issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities
- Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Skills Must have
- ITIL
- Service Desk, ITSM
- Hardware Deploy and Maintenance
- Troubleshoot
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