Clinical Site Support Specialist

About Us

Ikerian AG (formerly RetinAI Medical) is a fast-growing medical device software company headquartered in Bern, Switzerland. Our mission is to enable the right decisions sooner in healthcare, through transformative AI & data management solutions for disease screening and monitoring. Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare.

Job Description

We are looking for an experienced clinician who is well versed in all aspects of ophthalmology. This person will be responsible for building relationships with a clinical site’s research coordinators and PI’s, performing a medical record review of pre-identified patients to evaluate clinical trial eligibility based on a sponsor’s protocol, delivering the results to the sites, and monitoring and collecting the outcomes. You will also be responsible for managing the sponsor relationship as it pertains to the individual project, updating them and meeting with them as contractually agreed, and knowing when to include a commercial team member or point of escalation if needed.

This role will work closely with our data science and research team to ensure quality and accuracy of client deliverables as well as serving as an SME for consulting on eligibility criteria when needed.

Additional tasks may be assigned based on necessity, so the ability to remain flexible and be willing to assume additional responsibilities as our company grows is a must.

Key Responsibilities

• Manage site relationships for awarded projects
• Review EHR records as it pertains to sponsor protocols and eligibility criteria.
• manage deliverable to sites, tailoring as needed and as contractually agreed to ensure positive relationships and outcomes for both sites and sponsors.
• Serve as an ophthalmology SME for collaboration and adjudication on ophthalmic or medical criteria with our research and data science team, for both awarded and no awarded work.
• Attend key conferences to help build and maintain relationships with sites and coordinators, facilitating confidence in our services to them.
• Serve as a US POC for our US sites as related to Candidate Identification projects.

Requirements

• A minimum of 5 years in the ophthalmology field in a clinical capacity, with special focus on retina.
• 1 or more years of project management experience.
• Associates Degree, Completion of a Certified Ophthalmic Technician Program, COT, COA, or equivalent experience.
• Demonstrated entrepreneurial and collaborative mindset
• Experience as a CRC is nice to have, but not required.
• Excellent verbal and written English communication skills.
• Knowledgeable in industry best practices as related to GCP, GDPR, and other relevant policies.
• Willing and able to travel up to 25% of the time.
• Strong customer service skills with an eye for detail and ability to nurture relationships.
• Ability to work independently and as part of a team.
• Available to work during Central European Time (CET) business hours as needed.

Benefits

• A chance to be part of an exceptional team driving innovation in healthcare.
• A competitive salary in a supportive work environment that fosters work-life balance.
• Opportunities for professional growth and development in an international setting.
• A culture of collaboration and inclusion, which is fundamental to our ethos.
• Occasional travel to our HQ in Switzerland, immersing you in our core operations and company culture.