Clinical Scheduling Assistant - Infectious Disease

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Clinical Scheduling Assistant - Infectious Disease (Job Overview)

Schedule: Rotating Schedule

Welcome to a role where your passion for healthcare and innovation can truly make a difference. As a Clinical Scheduling Assistant at Legacy Community Health, you'll be at the heart of our mission to revolutionize clinic operations and enhance community health. This isn't just a job—it's a chance to be part of a family that values your contributions and supports your growth.

• Be a catalyst for change by optimizing provider schedules with cutting-edge technologies.
• Join our dynamic team that thrives on innovation and continuous improvement.
• Make a meaningful impact in a mission-driven organization focused on community healthcare delivery.
• Empower efficiencies with real-time data analysis and agile methodologies.
• Collaborate with cross-functional teams to pioneer new patient care scheduling approaches.

Key Responsibilities

• Engage with Front Desk staff, Lead Medical Assistants, and the Clinical team to optimize schedule flow.
• Coordinate seamless communication for day-to-day and real-time patient scheduling, adhering to Legacy protocols.
• Investigate, analyze, and address scheduling inaccuracies, elevating repeated issues to key stakeholders.
• Deploy proactive solutions for managing scheduling challenges using predictive analytics for same day or next day appointments.
• Collaborate with Site Leadership to manage a diversified pool of providers, ensuring coverage and operational continuity.
• Facilitate reminder calls and manage digital communications through portal messages efficiently.
• Ensure continual updating of patient registration data, leveraging EHRS technology.
• Participate in innovative training sessions and execute additional tasks as assigned, adopting a mindset of continuous improvement.

Minimum Qualifications

• High School Diploma, with advanced certification or training in Medical Assistance or EHRS documentation.
• Current BLS/CPR certification essential.
• Proven experience in medical clinic settings, demonstrating proficiency with EHRS data entry.
• Exceptional written and oral communication skills, facilitating clear and innovative dialogue.
• Capability to work autonomously while thriving in a collaborative, tech-forward team environment.
• Resourceful, self-driven with a knack for problem-solving and forward-thinking solutions.
• Spanish-speaking abilities are a valuable asset.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.