Level 1 IT Technician

Reynolds Asphalt is a family-owned company that has been in business since 1981. Here at Reynolds Asphalt and Construction, we pride ourselves on our ability to deliver high-quality service and value to our clients by utilizing the talents of our team members.

Do you enjoy meeting challenges and exceeding expectations? You may find that you would like to come grow with an established company with a vision for the future like Reynolds Asphalt and Construction. RAC offers competitive wages, solid benefits, and a great work environment.

Come JOIN OUR TEAM and help us make our roads better!

Position Summary

The Level 1 IT Technician will serve as the first point of contact for end-user support, addressing basic technical issues related to computers, mobile devices, telecommunications, and A/V equipment. This role is designed for a proactive individual eager to learn the foundational elements of IT infrastructure and operations within a dynamic business environment.

Key Responsibilities

• End-User Support: Provide timely and professional first-level support for incoming IT requests and issues, both in person and remotely.

• Troubleshooting: Perform basic computer hardware and software troubleshooting for Windows and Mac environments.

• Device Management: Assist with the setup, configuration, and basic troubleshooting of mobile devices, primarily iPhones.

• Basic Networking: Assist in basic network troubleshooting, including connectivity issues for workstations and peripherals (e.g., printers).

• A/V and Telecom Support: Provide basic support for telecommunication systems and audio/visual equipment in meeting rooms and offices.

• Documentation: Accurately document all support interactions, resolutions, and configurations within our ticketing system.

• Learning & Development: Actively engage with the IT Manager to learn and assist in managing various IT facets, including server management, advanced networking, and project rollouts.

• Inventory Management: Assist with tracking and maintaining IT asset inventory.

Required Skills and Qualifications

• Technical Aptitude: Basic understanding of computer hardware components and common software applications.

• Operating Systems: Familiarity with common operating systems (Windows 10/11, macOS) and mobile platforms (iOS).

• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Problem-Solving: Strong analytical and problem-solving skills with keen attention to detail.

• Customer Service: A customer-focused attitude and a commitment to providing quality support.

• Eagerness to Learn: A strong desire to learn and adapt to new technologies and environments.

• Experience: Prior help desk experience is a plus but not required; relevant certifications (e.g., CompTIA A+) are a plus.

• Expertise Level: Note that this is for a level 1 technician position.

Working Conditions

• This position is based in our main office location.

• The role may require occasional lifting of IT equipment (e.g., computers, monitors) weighing up to 30 lbs.

• Flexibility to respond to urgent IT issues outside of standard business hours when necessary.