Charge Off Collector
- Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.
- Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.
- Record transactions and customer interactions with accuracy and detail.
- Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.
- Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.
- Must adhere to all company policies and procedures
- Minimum one year of previous telesales or collections experience
- Excellent interpersonal, verbal, and written communication skills
- Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to type 40+ wpm
- Proficiency in Microsoft Office Suite
- Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard
- Merchant Cash Advance (MCA) experience a plus
- Excellent benefits
- Work on multiple innovative consumer and business brands.
- Diverse Culture and Inclusive Environment
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Benefits available on the date of hire
- Multiple coverage levels for Medical, Dental, & Vision
- 401(k) with Company match with immediate vesting
- Health Savings Account
- Company-provided Life & AD&D Insurance
- Pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness and legal insurance.
- Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
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