Health Services Registration
- Answer all incoming customer calls.
- Direct all incoming calls to the proper department and staff member.
- Resolve customer issues.
- Cross-sell Occupational Health Services and safety council services.
- Answer questions from other employees and departments.
- Support other departments when requested.
- Enter new accounts and protocols into OmniHealth and the Electronic Medical Record (EMR) System.
- Handle customer questions and requests for new accounts, updates to protocols, and client profiles.
- Assist with special assignments.
- Optimizes patients' satisfaction, provider times, and treatment room utilization by scheduling and coordinating appointments in person or by telephone.
- Keeps the patient visit time on schedule by notifying the Technicians and/or Medical Assistants after the patient has been entered into Galen and is ready for services.
- Notify the Technician and/or Medical Assistant of service delays.
- Set up user names and passwords for the OmniHealth web portal and become familiar with the tool's use.
- Handle all customer technical problems and complaints.
- Escalate problems, if necessary, to the on-site manager.
- Available to assist with tours that may walk into the clinic.
- Protect patients' rights by maintaining the confidentiality of personal and financial information.
- Maintain clinic operations by adhering to established policies and procedures and promptly reporting any necessary changes.
- Notify the Director of Health Operations immediately when the Clinic has received multiple visitors at one time.
- Notify the Director of Health Operations when additional assistance is needed to maintain a reasonable patient wait time.
- Learn and maintain the skills of the Galen Electronic Medical Records system.
- Learn and maintain the skills required for the HASC OmniCouncil and any other systems used.
- Contribute to team effort by accomplishing related results as needed.
- Customer service skills are necessary. Strong communication skills - written and oral.
- Must enjoy working with the public and have a strong initiative to work independently and as a team member.
- Must be able to work in a fast-paced environment and learn detailed procedures.
- Proven ability to work under pressure and make effective decisions.
- Cross-train and assist other departments as necessary.
- Maintain a professional appearance.
- Proven customer service skills.
- Ability to learn custom software applications through training provided by HASC.
- Entry-level proficiency in Windows, Microsoft Word, and Excel.
- Proven organizational skills.
- High school diploma or general education degree (GED)
- Willingness to work at different locations if the company need arises
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