Practice Manager (Midtown)

About Us

Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs.

What we have to offer

Our Compensation Package Includes :

• Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days)
• Medical, Dental, and Vision
• 401K match up to 4%.
• Company paid Life Insurance
• Company paid Short Term and Long-Term Disability
• Employee Assistance Program

Overview:

The Practice Manager is responsible for the financial, operational and productivity success and/or improvement of their clinic.

Duties and Responsibilities:

• Supervise clinic operations in conjunction with Director of Operations

• Liaison between all clinic staff, patients, and other internal and external health care delivery services.

• Facilitate balance of all clinic departments and processes to function together for operational success.

• Promotes, models, mentors, and leads customer service excellence.

• Supervise staff in implementation and adherence to all agency policies.

• Conduct interviews and collaborate with appropriate colleagues for selection and recommendation in hiring decisions.

• Supervise, train, assess, update and maintain patient scheduling procedures to ensure patient access and flow.

• Audit computer data input by each Front Desk Specialist and Eligibility Specialist.

• Audit and verify that all front desk EMR workflows are completed by staff.

• Ensure that clinic supply orders do not exceed budget guidelines.

• Perform yearly evaluations on all direct reports.

• Complete all weekly, monthly, quarterly and yearly reports requested by Avenue 360 leadership.

• Responsible for managing and improving the productivity and key performance indicators for clinic.

• Manage and maintain all templates in the EMR that are for their assigned clinic.

• Coordinate coverage for provider time off for the clinic to ensure productivity and patient access is maintained.

• Responsible for ensuring new staff has proper tools and accesses for success in their roles.

• Responsible for hiring and maintaining schedules of the staff reporting to Practice Manager for coverage of the clinic hours.

• Coordinates orientation, training, proper tools, accesses and continuing education for staff.

• Approve timesheets and PTO for designated staff based on clinic need and coverage.

• Responsible for the allocation & reconciliation of the change fund for the clinic.

• Prepares, reconciles and submits the daily deposit of patient payments to the billing department weekly.

• Deposits the patient cash payments in the Avenue 360 bank account weekly.

• Responsible for monitoring and managing patient satisfaction of clinic. Manage and de-escalate unsatisfied patients.

• Other duties as assigned by the Director of Operations.

Education, Licensure/Certification:

• College degree required (may substitute 4 years of experience in lieu of a degree) 

Experience, Skills/Abilities Related Requirements:

• Must have 2 years of experience in a position with managerial responsibilities

• Bilingual in English & Spanish preferred.

• Proficiency in Microsoft word and Outlook.

• Minimum typing speed of 35 wpm. 

Continuing Education and Training Requirements:

• Participates in trainings required by the agency, funding source(s), and/or as required by licensure if applicable.