Document Processing Specialist

Document Processing Specialist Location Hybrid remote in Austin, TX :

Why Texas Association of School Boards (TASB)

We come from humble beginnings — picture a one-person organization created in 1949 to advocate for excellence in public education on behalf of Texas school board members. Flash forward to today, and we have over 500 employees working together to provide 1,024 school districts with purposeful resources so they can focus on what matters most — excellent and equitable education for all 5.4 million Texas students.

As TASBeans (our internal name for employees), we feel privileged to work alongside talented team-members who are passionate about education and enjoy learning from new and different perspectives. We believe what makes our organization highly successful is the rich diversity our employees collectively bring to TASB with different backgrounds, skillsets, cultures and ethnicities, gender identities, interests, abilities, and work styles. And our passion for education and learning doesn't end there. Our culture has always encouraged employees to grow and become their best selves both professionally and personally through a variety of innovative and collaborative development opportunities. You're likely beginning to see why we've been regularly named by Austin Business Journal as a Top Ten Best Places to Work!

TASB offers competitive pay, rich benefits (including retirement matching of 2:1 up to 5% after one year. This means that if you contribute 5% to the plan, TASB will contribute 10%), onsite daycare, onsite gym, wellness program, tuition reimbursement, remote work options, flexible schedules, and more.

Every role at TASB thoughtfully complements our mission and the educational impact being made in communities across Texas. If you consider your work exceptional and want to help drive our mission forward, keep reading!

About You

As a Document Processing Specialist, you will bring deep commitment to customer service and high focus on accuracy and reliability to be part of a high-performing team. In addition, you'll be highly valued for your abilities to work in a collaborative setting, adapt to change and manage ambiguity, and stay organized while working in a fast-paced environment.

A Typical Day

• Be able to research questionable documents, use multiple systems to gather correct information, and make educated decisions for placement of incoming correspondence.
• Process and index images, faxes and priority documents into the appropriate workflow.
• Answer questions from both internal and external customers and help on navigating the various systems from which we operate.
• If you're still reading, we'd love to meet you!

How You'll Make an Impact

• Use knowledge of jobs within the department to make sound judgement calls on documents and issues that fall outside the normal scope of work.
• Receive, open and pre-sort all mail for Risk Management Services.
• Examine and identify all incoming documents and sort into pre-scan batches by category type.
• Manually prepare all documents for electronic scanning. Using the imaging software program and optical scanner, load and feed documents through the scanner.
• Recognize a wide range of documents including state regulatory forms, which are typically determined by the Texas Department of Insurance Division of Workers' Compensation.
• Verify the visual integrity of the documents after they have been scanned into the imaging system.
• Maintain the physical condition of the optical scanning equipment and replace worn or damaged parts.
• Enter all certified and signature confirmation mail into the database.
• Maintain all audio, video media and physical files. This includes offsite file storage of boxes and microfilm look-up/retrieval as required.
• Test various system changes and enhancements.
• Provides responsible, accurate and professional service to all internal and external customers.
• Perform data entry as needed.
• Participates in special projects and performs other duties as assigned by the Claims Support Services Manager or Division Director.

Skills for Success

Education and Experience:

• High School diploma or GED
• General Office Experience
• Experience with Paper Vision Capture and OnBase considered a plus.
• Knowledge of workers' compensation claims considered a plus.

Knowledge, Skills and Abilities:

• Possesses high standards for service delivery.
• Ability to work in multiple, complex software systems and the internet
• Effective interpersonal and communication skills
• Organizational skills, ability to work independently and in cross-functional teams
• Ability to multi-task in fast-paced production environment
• Data entry at 7000 keystrokes per hour.
• Working knowledge and recognition of claims documents is considered a plus.
• Ability to work in our North Austin headquarters 3 times a week.

The TASB Difference

• Enjoy competitive pay and rich benefit offerings.
• Be part of a collaborative environment where every contribution impacts Texas public schoolchildren.
• Thrive in a culture that promotes bringing your whole self to work every day and emphasizes healthy boundaries and work-life balance.
• Learn and grow individually and together through frequent professional development; diversity, equity, and inclusion panels; wellness seminars; and more.
• Work alongside transparent leaders with an open and consistent feedback approach.
• Celebrate as a team with meaningful (and fun) events and tokens of appreciation throughout the year.

Posting Notices

• The health and safety of our employees and members, is our top priority.
• TASB is an equal opportunity employer and will not discriminate on the basis of an individual's race, color, disability, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, marital status, veteran status, or any other personal characteristic protected by law.
• This position does not qualify for visa sponsorship.
• Any job offer is contingent upon receipt of results of a satisfactory background check.

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