IT Solutions Technician

IT SOLUTIONS TECHNICIAN I

1900 STEAM WAY

ROUND ROCK, TEXAS 78664

Are you the go-to tech helper among your friends and family? Do you love figuring out how things work—and then showing others? HealthTronics is searching for a hands-on, people-oriented IT Solutions Technician I to join our team and be the friendly face of tech support for our employees nationwide.

This is the perfect opportunity for someone fresh out of a technical program (A+ certification, anyone?) or with experience in tech support, electronics, or troubleshooting gadgets big and small. You’ll jump right in—solving real-world problems, supporting HealthTronics employees, and making technology less intimidating for everyone.

We’re looking for someone who:

• Gets energized by helping others, not just fixing computers: You will be providing remote support via telephone, emails and Microsoft Teams chat for 6-8 hours/day.
• Can translate “tech speak” into everyday language.
• Enjoys learning new systems and sharing knowledge.
• Wants to grow their IT career in a collaborative, mission-driven environment.

If you’re eager to start your IT journey, make a real impact, and help people feel confident with technology, we’d love to meet you!

We Offer Competitive Benefits:

• 8 Company Paid Holidays, PLUS 2 Floating Holidays.
• Generous Paid Time Off (PTO); Accrual rate allows for 15 days of PTO to start and up to 200 hours/year with tenure.
• Generous Employee Referral Bonuses (Earn $3,000 for every full time employee you refer to us after they’re hired).
• 401(k) Plan with up to 4% match.
• Medical, Dental, Vision, Disability, and Life Insurance Plan Options.
• Supplemental Critical Illness Insurance.
• Supplemental Accidental Injury Insurance.
• Health and Wellness Rewards Program.

What You'll Do:

• Work onsite to respond promptly to requests through the IT Service Desk, ensuring effective and timely support.
• Troubleshoot, repair, and resolve issues with computers, mobile devices, and software.
• Deploy and set up technology equipment for new employees.
• Maintain and update the inventory of IT equipment, software, and licenses.
• Document service ticket statuses accurately and ensure proper follow-up.
• Collaborate with the team to manage users and computers in an Active Directory domain and support remote access technologies (VPN, Citrix).

What We're Looking For:

• High school diploma or equivalent required; Associate’s degree preferred.
• A+ Certification or equivalent experience.
• Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet).
• Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting.
• Strong communication and interpersonal skills with a customer-service mindset.
• A proactive team player who is self-motivated and knows when to seek guidance.

Physical/Mental Requirements:

• Ability to communicate via telephone, email, and chat 6-8 hours/day.
• Occasionally lift up to 50 pounds.
• Travel may be required occasionally.

Why Join HealthTronics?

• Work with a dynamic and supportive team in a fast-paced environment.
• Gain hands-on experience with diverse technologies and tools.
• Opportunity to grow your career in IT within a healthcare-focused organization.

Ready to make a healthcare difference? Apply now to schedule your interview!

HealthTronics is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, or any other protected characteristic. HealthTronics will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Visit our website and connect with us!

HealthTronics was formed more than 25 years ago by a group of urologists looking for a better way to improve economics, while still providing the best possible care for their patients. We discovered that through partnerships and specialization we are able to make new technologies accessible to physicians and hospitals to treat their patients. As the health care landscape evolved, we did too. Today, HealthTronics offers a broad array of minimally invasive, mobile medical therapies for clinical applications, when and where they’re needed.Health care facilities throughout the U.S. have access to minimally invasive mobile medical therapies through HealthTronics. Proud to be specialized.Health care providers turn to HealthTronics for their medical technology needs because we understand that specialty practices need special consideration. Therefore, we're all working for the same thing. Our solutions include:• Lithotripsy Solutions• Cryotherapy Solutions• Laser Treatment Solutions• Additional Products• Repair & Maintenance