Premium Tool Pool Program Project Manager

Turning complex challenges into scalable solutions that power the future of the Premium Tool Pool.

The Premium Tool Pool Project Manager is responsible for leading strategic and operational projects to support long-term success of the Premium Tool Pool (PTP) Program in HNA. PTP includes our Tools on Demand, Use on Demand and Loaner Service for fleet customers. This position is responsible for planning and managing projects. The role involves identifying opportunities for improvements and strategic potential; structuring complex tasks into manageable work packages; creating project plans; and setting up and leading project teams to defined targets according to schedule, budget and scope. This position will work in coordination with the PTP Regional Team, the local PTP teams, Tool Service Center (TSC) Managers and Team Leads, as well as other functions such as Marketing or Customer Tool Service, locally & globally, and communicates to the PTP Community, as well as the Aftermarkets Services community at all levels.

What You'll do

• Define & prioritize projects: formulate problem statement, project goals and success measures, project scope and required resources.
• Plan projects: Structure complex tasks into manageable work packages, create realistic project plans with accurately estimated timelines and resources, build project teams and gain sponsor commitment.
• Lead and engage cross-functional team members.
• Think in scenarios, create options and have optional plans.
• Prioritize and understand trade-offs.
• Work with various partners and stakeholders like repair centers, markets, sales, finance.
• Track, steer and do task management.
• Getting tasks done: Guide team/stakeholders through complicated matters and derive conclusions in the best interest of the company.
• Present results and get buy-in from stakeholders.
• Responsible for partnering with all PTP stakeholders to ensure that the PTP program positively contributes to the fleet value proposition and the overall customer experience.
• Collaborate with Global PTP stakeholder & contributors in other Hubs & Market organizations.
• Understand & be close to PTP operations and business with close collaboration with the Tool Service Center, Marketing and Sales, including collecting feedback, requirements, analyzing & managing customer complaints, and supporting Regional PTP team.
• Additional duties as assigned.

What You’ll Bring

• Bachelor’s degree in business, Engineering or Construction Management, required
• Master’s degree, preferred.
• Minimum two (2) years’ experience in Marketing, sales and/or operations (e.g., PTP / AMS / Operations), required.
• Project management roles, preferred.
• Project management skills, including getting things done to deliver project targets on time, in budget, at quality, and in full.
• Team management skills to engage and motivate cross-functional team members to get the best out of project teams.
• Prioritizing and understanding trade-offs to focus on what matters most to channel effort and resources where needed most.
• Courage and competence to take calculated risks, managing and mitigating risks, courage to proactively escalate issues when needed.
• Mastery of project management tools, processes and systems, for time/ cost planning and tracking, task management, and risk assessment to manage projects effectively.
• Excellent communication and presentation skills to inform and manage relevant stakeholders.
• Affinity for operations, marketing, sales, process and quality topics to facilitate cross-functional project teams.
• Experience in MS Office including PowerPoint and Excel, required.
• Experience with SAP and data analysis, preferred.
• In-depth understanding of PTP-related functions, including repair processing, UOD/TOD order entry, and customer experience.
• In-depth understanding of Hilti’s strategic direction (Lead 2030).

What’s In It for You

In addition to a competitive base salary and bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.