Account Manager

About MealSuite 
MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. 

About the Role

Due to rapid growth in new customer acquisitions, our Account Management team will be stretched to cover increasing upsell and cross sell opportunities. This role ensures we capitalize on expansion potential across our existing customer base, both now and as it accelerates in 2025.

As an Account Manager, you will manage a portfolio of customers, drive incremental ARR, build growth strategies, and partner cross functionally to execute expansion opportunities that deliver measurable value.

What You’ll Do

• Drive expansion revenue across an assigned portfolio by identifying upsell and cross sell opportunities based on usage patterns, operational maturity, and customer needs.
• Conduct structured business reviews that highlight value delivered and uncover new opportunities for growth.
• Build strategic account plans and maintain relationships with operational and regional decisionmakers, especially within multilocation groups.
• Collaborate with Customer Success to identify triggers for expansion, adoption gaps, and whitespace opportunities.
• Create pricing proposals, maintain clear close plans, and execute deals with strong Salesforce discipline and accurate forecasting.
• Coordinate expansion efforts with channel partners, supporting joint outreach and accurately tracking partner influenced revenue.
• Work cross functionally with Implementation, Product, and Support to ensure expansion feasibility and smooth handoff of new deals.
• Share industry and customer insights to help inform product direction and competitive positioning.
• Maintain 100% CRM compliance and deliver detailed weekly forecasts with supporting strategy.

What You Bring

• Knowledge of SaaS environments and comfort with essential software tools.
• 1–3 years of SaaS sales experience, with bonus points for familiarity with senior living workflows or healthcare foodservice.
• Strong communication skills, adaptability, active listening, and relationship building ability.
• A customer focused mindset with the ability to identify growth opportunities and guide expansion discussions.

Why You’ll Love Working Here

• Unlimited paid time off.
• RRSP/401(k) matching at 100% up to 3%.
• Health benefits, including medical, dental, vision, life, disability, and paid parental leave starting day one.
• Hybrid flexibility with a mix of in person collaboration and remote work.
• Worklife balance supported by leadership.
• Equity program participation.
• Career development support.
• Mission driven work that impacts patient and resident care.

Compensation

$80,000 – $110,000 USD Base Salary + Commission

Additional Information

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at [email protected].

MealSuite uses AI assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This posting is intended to identify candidates for future opportunities and is not associated with an immediate vacancy.